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When buying a new car in a 4S store, you will generally confirm the model and other information with the sales staff, and sign a car purchase contract, followed by a series of processes such as payment and car pick-up. But recently, a woman reported that she repeatedly asked the sales staff of the 4S store to buy 2021 Cadillac cars, but finally mentioned the 2020 model, and she felt that she had been fooled by the sales of the 4S store.

On November 29, 2020, Ms. Zhu bought a $220000 Cadillac XT4 at a 4S store in Kangyuan, Zhejiang Province. as soon as she bought the new car, Ms. Zhu found that the model was not what she wanted.

Ms. Zhu said that when she was operating in-car navigation, she was prompted to insert an SD card, but there was no response after inserting the SD card, so she called 400 to inquire about the situation, and the customer service staff asked me to report the car rack number and found that the car was 2020.

Ms. Zhu could not accept the repeated emphasis on buying 2021 new cars but getting 2020 models. Although she doesn't know anything about cars, she also knows how to buy new cars instead of old ones. She feels that she has been fooled by the sales of 4S stores.

By calling Cadillac's national customer service hotline, it is confirmed that the 10th frame number is the model with the letter "M", which is 2021, while the model with the letter "L" is the 10th frame number, which is 2020. Customer service staff said that the appearance color of the new model provides more choices, while the vehicle's entertainment system supports Baidu AI intelligent voice, Baidu map navigation, as well as wireless CarPlay function.

Customer service staff also said that the vehicle purchased by Ms. Zhu is a bridging version of 20 and 21, but clearly still belongs to 20. There is not much difference between the two models, but the new model is optimized in the use of functions, making it more convenient to use.

After learning about the vehicle situation, Ms. Zhu was very disappointed with the 4S store. She said, "you have to spend clearly on your own consumption. If the 4S store tells me that this is 2020.5, I can order it if I want to. I don't want to order it if I don't want to." It can't be said that there are no 20 models, nor that it is 20.5 models. This sale is a little deceiving me and misleading me about consumption. "

The sales manager of Zhejiang Kangyuan 4S store also confirmed that there was a "mistake" in the communication between the salesperson and Ms. Zhu, that the introduction of the model was not comprehensive enough, and that the specific model model was not specified in the car purchase contract. The sales manager said he was willing to compensate for the bad customer experience.

After negotiation, the two sides finally reached an agreement.

Here also remind the broad masses of consumers, when buying a new car, in addition to confirming the model model with the sales staff, the car purchase contract must also be clearly marked to avoid disputes.

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