AutoBeta(AutoBeta.net)04/13 Report--

Stunned! 660000 the way to buy a Mercedes-Benz oil spill 4S store is to release false news!

Video:

In the past two days, there has been an uproar about the Mercedes-Benz oil spill, from the viral video of female car owners on the Internet, to in-depth reports by various major media, to the response from the Xi'an star Mercedes-Benz 4S store that the media "has cleared up misunderstandings with customers and reached a friendly consensus." yesterday, the owner of the car responded in an interview with KuaiBao in the city of Shaanxi that "I have not received any Mercedes-Benz official so far." Or 4S store official or give me a relatively official reply, I think this matter has not been solved.

Prior to this, a number of media reported that the 4S store of Xi'an Star Mercedes-Benz responded that "misunderstandings have been cleared up with customers and a friendly consensus has been reached". Before that, the media contacted the 4S store, and two customer service staff also said that the problem has been resolved and it is not convenient to disclose the details of the solution.

Among them, Shaanxi TV News reported that the public relations department of Xi'an Star Mercedes-Benz 4S store had responded, and it was inconvenient for them to respond to the request of the parties, but they had reached a settlement with the parties in private, and the parties were quite satisfied with the current handling results, but the contents of the handling results could not be disclosed to reporters.

Xi'an Star Mercedes-Benz 4S store replied to the screenshot of Shaanxi Radio and Television, 4S store said, "on April 9, we have cleared up misunderstandings with customers and reached a friendly consensus."

Thepaper.cn also reported that Lizhi Mercedes-Benz 4S responded to the matter by email, and they cleared up misunderstandings and reached a consensus with customers on April 9, apologizing for the troubles caused to customers, and thanking customers for their understanding.

In addition, the media called Mercedes-Benz China customer service, who said that the car dealer in Xi'an had reached an agreement with customers on the matter, but the customer service did not disclose the specific plan, and Mercedes-Benz apologized for the trouble it had caused to customers.

At one point, it was reported that both Mercedes-Benz 4S stores and Mercedes-Benz China had reached a friendly consensus with customers. 4S stores apologized for the matter and thought the matter had been resolved. However, the video in which the owner of the car was interviewed by KuaiBao, the city of Shaanxi, hit the face of Xi'an Star Mercedes-Benz 4S store.

The owner said in the video, "what disappoints me is that the reply given by Mercedes-Benz yesterday said that it had reached a friendly negotiation with me. In fact, I have not received any official reply from Mercedes-Benz or 4S store officials. They are only in constant contact with their personal sales, so I do not think this matter has been resolved."

This time, Xi'an Lizhixing Mercedes-Benz 4S store is really completely famous. First of all, the problem with the vehicle is not dealt with in accordance with the 7-day package return scheme, but after the return date required by law for a period of time, the engine should be changed in accordance with the provisions of the three-guarantee law. After the incident has fermented, tell the media that the matter has been resolved in an attempt to play down and quell public doubts? Did not expect the car owner to directly show up for an interview with the media, denied the Mercedes-Benz 4S store "reached a friendly consensus."

Vehicle quality issues aside, as a luxury brand dealer, Xi'an Leixing Mercedes-Benz 4S store should not have done.

After this incident, Mercedes-Benz was pushed to the front desk, its various problems in the Chinese market were suddenly made public, and this time Mercedes-Benz has been busy with public relations.

The well-known car critic @ 38 also commented on the matter: "if this is true, give her another one and it will be over. The whole network knows about the engine leakage of Mercedes-Benz's new car. Let onlookers thoroughly remember the triple negative points of Mercedes-Benz car-building technology, customer service, and public relations standards."

The car owner told the story.

On April 12, the 1018 Shaanxi-Guangzhou News reporter contacted the female owner W and conducted an in-depth interview on the "Mercedes-Benz oil spill". On March 22nd, the car owner went to the 4S store of Xi'an Star Mercedes-Benz to pay for the car, but on the same day, the 4S store did not let the owner pick up the car with "New car testing (PDI)". After that, the owner picked up the car again at the 4S store on March 27th, only to find that the dashboard said, "add 1L engine oil the next time you refuel."

In this case, the car owner contacted the 4S store for sales, but the other party replied that it was a "normal phenomenon", and it was very intriguing to explain that the transportation process was "volatilized". The car owner said: "I asked what happened to the sales, and the sales said it was normal." it's probably an imported car, and it's no big deal that the oil evaporated during transportation. "

After that, the owner drove the car directly to the 4S store on the morning of March 28 to add oil. It was originally a very simple "add oil", but the owner had to wait until noon. At 12:00, the staff told the owner that the vehicle needed the cooperation of the German side to make a system upgrade. Later, the car owner realized that the car was upgrading, and the 4S store was hiding the problems with the car. "later, I knew that they knew my car was wearing the engine, which was a problem visible to the naked eye." but they may have been trying to reassure me by saying that they wanted to upgrade the system. "

At 3: 00 or 4: 00 in the afternoon, the 4S store found the owner to explain the engine leakage and asked the owner to disassemble the engine, but the owner did not allow it. He also asked the 4S store why there was no problem five days before picking up the car. "from March 22 to March 27, I gave them five days to test, why didn't the engine leak be detected?"

After discovering the problem of the vehicle oil leak, the car owner began a long "negotiation" with the 4S store.

On March 28, the owner asked to return the car, and the 4S store said that the processing process would be long and long for 3 days.

On April 1, the car owner contacted the 4S store, and the other party said that the refund was troublesome and offered a replacement + compensation plan, and the car owner agreed.

On April 4, the 4S store turned back again, saying that it was difficult to sell after the car had been replaced with an engine, and offered a replacement engine + compensation plan, and the car could be picked up on April 8.

On April 8, the owner contacted the 4S store and the other party replied "keep waiting".

On April 9, car owners had no choice but to protect their rights.

In an interview with the 1018 Shaanxi-Guangzhou News, the car owner said, "from the beginning of the sales push, after-sales push the factory, the factory push 4S store, such a logical strange circle." Up to now, Mercedes-Benz officials, including Lixing, a large national chain, have not given me any official commitments. today, 4S stores say they are still waiting for a reply from the factory. "

Now it seems that not only the 4S store is suspected of deliberately perfunctory car owners, but people have to doubt whether there are quality problems before the vehicle is sold, and whether the 4S store deliberately conceals the car owner after finding the problem. At present, the Xi'an Market Regulatory Bureau has set up a joint investigation team composed of industry and commerce, quality supervision and price departments to investigate whether there are quality problems with the vehicle before sale.

I would like to ask that the car owner spent a total of 660000 yuan on the down payment of more than 200,000 yuan, and the car broke down without using it. This is something that no one wants to happen. However, after procrastination, the car owner is advised to change the engine to solve the problem. Where is the conscience of the commissioner concerned?. After the incident was exposed, questions about the public misled the media and the public by "reaching a friendly consensus", while Mercedes-Benz China's official Weibo account remained silent after the media reported it. What is the role of the brand?

If there is any further news, the attention of the auto industry will bring you the latest report as soon as possible.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat