AutoBeta(AutoBeta.net)04/13 Report--

In response to the recent oil spill and rights protection of Mercedes-Benz owners in Xi'an, Beijing Mercedes-Benz issued an official statement apologizing for the customer's experience and has sent a special working group to communicate directly with customers in order to reach a satisfactory solution.

Event review

The car owner made a loan to buy a new car at the 4S store of Xi'an Star Mercedes-Benz on March 22nd, with a total cost of 660000. On March 27, the owner took the new car out of the 4S store to refuel and found that the vehicle oil called the police. Mercedes-Benz 4S store informed the engine that there was a seepage point after testing. On April 4, the car owner said that the 4S store did not fulfill its promise to change the car and offered to replace the engine to solve the matter, and paid 15-200000 compensation, but the owner refused.

Many negotiations were fruitless, and the car owner came to the 4S store again on April 9 for negotiation still could not be resolved, followed by widespread concern on the Internet to sit on the display car crying to safeguard the rights of the incident.

On April 11, Xi'an Star Mercedes-Benz 4S store reported to the media that the incident had been resolved and customers were satisfied. Subsequently, the car owner confirmed to the media that he had not received any communication or information from the authorities and that the incident had not been resolved.

On April 13, Xi'an Market Regulatory Administration and others jointly investigated the incident, and the owners involved put forward eight demands, including an investigation into the vehicle history and PDI inspection to see if it was true, as well as a formal apology and explanation from Mercedes-Benz officials.

Beijing Mercedes-Benz broke its continued silence after several official authoritative media, including people's Daily online, CCTV and Xinhuanet, intervened in the report, saying that a working team had been sent to Xi'an to communicate directly with customers about the incident.

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