AutoBeta(AutoBeta.net)04/14 Report--

New developments in the 660000 Mercedes-Benz oil spill incident, with the assistance of the Market Supervision Administration, the female Mercedes-Benz owner formally negotiated with the Mercedes-Benz 4S store, the 4S store apologized, and the Mercedes-Benz side agreed to a refund, but the negotiation was to no avail. The female owner raised three questions to the Mercedes-Benz 4S store, which accused the Mercedes-Benz 4S store of "inducing fraud" to charge 15000 of the "financial service fee".

In addition, after the talks, the car owner told the media that she was under a lot of pressure and her life had been affected. "my family, my mobile phone, my relatives and friends have all been 'besieged', and I am under a lot of pressure."

But the car owner also said that there was no room for manoeuvre in this matter. "at this point, it's not just me anymore. Everyone is waiting for an answer." On April 13, Mercedes-Benz wanted to give me my money back on the same day, but I didn't accept it. I think I'm defending everyone's rights. "

On April 13, the birthday of the female Mercedes-Benz owner, the owner met and discussed with the Mercedes-Benz 4S store. The two sides had more than three hours of communication and consultation in the hi-tech branch of Xi'an Market Supervision and Administration, but finally broke up in discord.

At about 18:30 on the same day, when the car owner walked out of the conference room where the negotiations were held, he said that the negotiations had not yet come to an end. "the leaders of the government are helping us, saying that they will promote this matter."

At the beginning of the discussion, the general manager of the 4S store said a lot of explanations and kept apologizing, and then said that after communication, Mercedes-Benz had agreed to a refund, but at this time it was no longer a simple refund, and the car owner felt that he had been "cheated". More than 15000 "financial service fees" were charged unknowingly. Car owners want to do justice for themselves and those who have bought a Mercedes-Benz and may have been charged a "financial service fee".

"4S store apologizes to Mercedes-Benz female car owners" and "Mercedes-Benz female car owners do not accept 4S store apologies" went popular on Weibo. With the assistance of the Market Supervision and Administration, Mercedes-Benz 4S stores apologized to car owners for "unpleasant owners". However, car owners think that 4S store executives deliberately avoid before, do not understand the 4S store executives'"official words", do not accept 4S store apologies, but the more "high-energy" is still in the back. The owner asked three questions for the Mercedes-Benz 4S store to answer.

First, I don't know about the so-called "financial service charge".

Car owner: the first point is this Mercedes-Benz "financial service fee". I said I didn't know. You are cheating. Who represents you to charge me this money? where does the money eventually go? is there anyone who has been deceived by you like me? I believe there must be. "Financial Services fee" 15000, first of all, I said that I had no knowledge of it, and I was willing to look for it on behalf of all the owners of Mercedes-Benz. I called one by one to ask if I knew this and if there was fraud.

Second, the charging standard of "financial service charge"

Car owner: second, if you think I should know it, what did you serve me, is it worth more than 15000, and what price standard do you charge for this "financial service fee"?

Third, Mercedes-Benz dodged the important points and deceived the media into "friendly negotiations."

Car owner: on April 9, you admitted to all the official media that it was said by the Bureau of Industry and Commerce that we had friendly negotiations, that the time was out of order and that the logic was illogical.

During the talks, 4S store executives said they had reached an agreement with the car owner on April 9, but the owner again denied the so-called "agreement." At the beginning of the recording, a senior official at the Mercedes-Benz 4S store said that an agreement had been reached with the owner of the 4S store on April 9, but the senior official of the 4S store added that the Mercedes-Benz official replied yesterday (April 12) and formally agreed to a refund. The car owner believes that the 4S store said that an agreement was reached on April 9, but Mercedes-Benz only got an official reply on April 12 to agree to a refund, so the so-called April 9 agreement is unreasonable in timing and logic.

For the car owner mentioned that 4S store sales "induced" to apply for Mercedes-Benz financial loan, according to the car owner, she had intended to make an one-time payment, but the salesperson had been persuading her to use Mercedes-Benz financial loan service with low interest, and then the car owner agreed to the loan, but unknowingly, paid a total of 15200 yuan in two installments to scan the QR code to pay to the individual.

Normally, transactions between 4S stores and customers have to be settled in the financial accounts of 4S stores, but in this case, the car owner said he was forced to scan a QR code that was not changed to the property side of the 4S store, that is, it is not known whether the money went to the 4S store.

The car owner said that he was charged more than 15000 of the "financial service fee". If the 4S store is fraudulently seduced and the whereabouts are unknown, then this is not just the problem between the 4S store and the car owner, nor is it a simple mediation.

On April 14, Ms. W, who claimed to be a party to the Xi'an Mercedes-Benz rights incident, posted a long article on the microheadline describing the process and results of the negotiations. Ms. W said that no agreement had been reached with the Mercedes-Benz 4S store, and the question of charging more than 15000 service fee was raised, but the Mercedes-Benz 4S store did not give a clear answer.

In addition, Ms. W mentioned that a sentence from the representative of Mercedes-Benz hurt her self-esteem. "according to the three guarantees of the country, your car can only change the engine, but because of our sympathy for you, we agree to give you a refund."

It is worth noting that Ms. W also claimed to be threatened. "some people sent messages to scold me, but in fact, I couldn't sleep all this time. I think I was under too much pressure. I was engaged in a lot of psychological struggles. From the first day I hid on April 11, I was afraid. By April 12, I found that they had sent something false, and I wanted to clarify that we had submitted all the information to the local industry and commerce."

Prior to this, the Xi'an Market Regulatory Bureau has set up a joint investigation team composed of industry and commerce, quality supervision, and price departments to investigate whether there are quality problems with the vehicle before sale, while the media learned from the hi-tech branch of Xi'an Market Supervision and Administration that the Mercedes-Benz car involved has been sealed, and the bureau will entrust a qualified testing agency to test the vehicle.

At present, the Xi'an supervision department has filed a case against Mercedes-Benz 4S store, the star of interest, and Mercedes-Benz has indicated that it is willing to cooperate with the regulatory authorities in accordance with the law to investigate, and is willing to accept treatment if there are violations of laws and regulations.

Beijing Mercedes-Benz also issued an official statement on April 13, saying that the customer's experience is deeply sorry and has sent a special working group to communicate directly with the customer in order to reach a satisfactory solution.

Originally, when the new car leaked, the 4S store immediately promised to refund or change the car, which would not cause much loss. Now this incident has caused a storm all over the city, and Mercedes-Benz is in a passive position everywhere. Now the 4S store is suspected of bypassing property to charge high "financial service fees". It has also been exposed that it is not only the actions of the 4S store, but also the entire Mercedes-Benz sales system and after-sales public relations will be questioned.

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