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Due to the serious problem of abnormal sound of AB posts, FAW Mazda Atez suffered a large number of complaints online earlier, and even car owners' rights protection incidents occurred. Manufacturers have given solutions and official responses, it is not clear whether users can completely solve the problem, but so far there will still be abnormal complaints online, and then affect the terminal sales of Atez.

Recently, it has been reported that FAW Mazda 4S store has launched a "full refund and exchange" policy to buy Atez. Judging from the posters of the 4S store, consumers who buy the whole range of Atez models can be fully refunded and exchanged before August 31, 2021, including purchase tax and compulsory insurance as long as there are abnormal noise problems.

On the one hand, this is a further remedial measure made by 4S stores in the face of the influence of public opinion and manufacturers' solutions, which is not only a helpless move, but also a measure to enhance consumer confidence. On the other hand, for the definition of abnormal noise degree, according to what standard or how to determine, it is difficult to have a unified statement. However, it is written in the small print on the lower right of the poster that the final interpretation belongs to a 4S store in FAW Mazda.

One netizen said: "at that time, we will be afraid of bickering. It depends on how to define this thing." Another netizen said, "the marketing gimmick is very good, in fact, there is too much uncertainty in the operation."

It means that the noise of vehicles is a "abnormal noise" or a "normal phenomenon". It is difficult to have a unified standard to determine, and there is a large space for operation, which undoubtedly increases the difficulty of consumers'"safeguarding their rights". Some netizens even said: "abnormal noise is really hard to say, you say loud, I can not say loud, who will judge?"

Attez was also complained by the owner of the car as "Art squeak". Since the beginning of this year, many car owners have continued to complain online that there are some problems in the new Atez car, such as the abnormal noise of the central control and the abnormal sound of the AB column, which greatly affect the driving experience. Due to the problems related to the car body and vehicle structure, many car owners have not been able to effectively solve the abnormal noise after going back to the shop for many times. Attez was once ranked high on the monthly complaint list. So far, there will still be situations affecting complaints on the complaint website and the Atez Forum.

A car owner said in a complaint post posted on December 6, "the car B-pillar intermittently bared strange noise, in the middle of the abnormal noise!" Another car owner said, "there is a clattering sound on the A-pillar on the bumpy road, and the B-pillar occurs occasionally, which is very annoying." They all hope that the manufacturer can deal with it as soon as possible.

After some car owners could not stand the abnormal noise, they chose to change cars, but the negotiation was fruitless. He said, "after asking for a change, the 4S store said that it would pay the depreciation fee, the price difference for new cars (the price difference for new cars means that there is not as much discount at the present stage as it used to be, the difference between the price difference at this stage and the discount at the time of buying a car) and the warehouse fee before they are willing to change cars, and the negotiation was fruitless."

Therefore, the above 4S store gives the "abnormal sound is full refund and exchange" policy, in which whether there is "fishy" is also a topic of great concern to consumers.

In July 2020, FAW Mazda issued an official statement on the problem of "abnormal noise" and said: the solution has been developed and verified, and the abnormal noise location and type will be determined through abnormal sound stethoscope, and maintenance will be carried out in strict accordance with the standard maintenance process. No cutting and welding processes will be used in this process. At the same time, after maintenance, the vast majority of vehicles can eliminate or significantly reduce abnormal noise, but individual vehicles may have a recurrence due to complex vehicle conditions, which will protect the rights and interests of users in accordance with the national three guarantees.

Among the four major Japanese brands, Camry, Accord and Teana, which locate intermediate cars, can all become the main supporting models of the brand, with monthly sales of up to more than 20,000 units. As a niche brand, the market performance of its Atez model is obviously insufficient. According to the data, Atez sold 2107 vehicles in November, halving the year-on-year decline, with cumulative sales of 27576 vehicles from January to November, down 25.9 per cent from a year earlier.

Due to the drag of Atz and the stagnation of enterprise product introduction, FAW Mazda's sales have declined in double digits this year. FAW Mazda sold 5448 units in November, down 39.6% from a year earlier, according to official figures, down 39.6% from January to November, down 14.4% from a year earlier. At present, FAW Mazda still has only two models, Atz and CX-4, and there are no plans to launch new cars in 2020.

This year, FAW Group has made a series of adjustments to FAW Mazda management relationship. In early May, FAW Group replaced FAW Pentium car Co., Ltd. as the main company in cooperation with Mazda, and held 60% of FAW Mazda Automobile sales Co., Ltd. In addition, FAW Group announced the establishment of a Mazda Division, which is responsible for FAW Mazda business operations, which is at the same management level as FAW-Volkswagen, FAW Toyota and other enterprises within FAW Group. The business department has been in operation since June 1.

But at present, the problem of poor development of FAW Mazda still exists. In addition to eliminating abnormal noise and solving user problems, what needs to be done is to speed up the introduction of new models.

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