AutoBeta(AutoBeta.net)12/23 Report--

Out of love for the vehicle, most car owners will carry out regular maintenance according to the contents of the car manufacturer's maintenance manual and do some additional maintenance items under the recommendation of the 4S store. However, a car owner in Foshan felt that he had been cheated. It turned out that when his car was guaranteed free of charge in a 4S store, he replaced the "coolant" and spent 1500 yuan for it.

According to media reports, at the beginning of this year, Mr. Meng bought a Nissan Xuanyi car, and in June, his vehicle had a mileage of 2600 kilometers, meeting the requirements for first maintenance. So, Mr. Meng drove to the Dongfeng Nissan Zen Automobile City franchise store in Foshan International Automobile City, and planned to give the vehicle a free first insurance.

Mr. Meng felt a little confused when he came to the 4S store, because according to him, the receptionist of the 4S store tested some of his vehicles' common sense questions'as soon as he came up. Mr. Meng said that not long after the car was newly bought, he didn't know much about the related parts of the car. "the staff opened the hood and asked me what it was. I don't know any of them. I can't answer them. Finally, he asked me about a part, and when I said I didn't know it, he said it was to protect the engine. " Afterwards, Mr. Meng realized that the part the staff was talking about was the engine coolant.

Mr. Meng said, "the staff said that changing this (engine coolant) is required by the manufacturer, it is the first guarantee to do, and every car has to do it." Since it is the request of the manufacturer, Mr. Meng will replace it according to the meaning of the 4S store. According to the statement given by the 4S store, "engine cooling oil 1L × 8" costs a total of 1500 yuan.

After a while, Mr. Meng chatted with his friends about vehicle maintenance and found that he seemed to have been cheated. After calling the manufacturer's customer service, Mr. Meng learned that according to the current mileage of his car, there is no need to replace the engine coolant, and there is no such item in the first insurance project. At the same time, after looking at the maintenance manual, it is found that the manufacturer stipulates that the first replacement cycle of engine coolant is 160000 km or 8 years, and users are reminded to use Nissan pure engine coolant (blue).

After learning about these problems, Mr. Meng also found that the engine coolant replaced by the 4S store for his own vehicles was a yellow upgraded version of 'cooling oil'. A single bottle of 1L cost 187.5 yuan, using a total of 8 bottles, so it cost 1500 yuan.

The first guarantee is to replace the coolant, which is not the original product recommended by the manufacturer. what on earth is going on?

A staff member of the Dongfeng Nissan Zen Automobile City franchise in Foshan International Automobile City said that Mr. Meng's vehicle replacement of "cooling oil" was an "upgrade project" recommended to him at that time, and Mr. Meng also signed it. The staff member also said, "you upgraded the product, and it was confirmed to you at that time, and you signed it yourself." We all advise customers to upgrade, not to change. "

But for the 4S store staff, Mr. Meng does not agree, he said his signature is because the staff said that the manufacturer asked for a replacement, is the first insurance to do.

The staff also said that the cooling oil has its advantages. This is a new product developed by our group. Unlike the coolant, it does not need to be changed for ten or eight years. At the same time, if Mr Meng does not approve, he can replace the original blue coolant for his vehicle free of charge, but the 1500 yuan is non-refundable.

Finally, the staff gave a solution, which could give Mr. Meng free basic maintenance for up to three times, but Mr. Meng did not accept it.

Mr. Meng was not satisfied with the outcome of the negotiation, saying that "it is bullying me and I don't know anything about cars."

In fact, the first maintenance / inspection of new cars of most brands are free of charge and there is no extra charge. The 4S store charges other fees from car owners through the "upgrade project", which belongs to the after-sales value-added business of the 4S store itself. Many netizens said that 4S store this "inappropriate", after all, the first insurance on recommending customers to change engine coolant, is a very rare event. Some netizens also suggested that "follow the maintenance manual to prevent being cheated."

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat