AutoBeta(AutoBeta.net)01/04 Report--

On December 30th, Daimler Northeast Asia parts Trading Services Co., Ltd. issued a note confirming that several employees in its warehouse diagnosed COVID-19, which triggered a chain reaction in several days, and the enterprises involved in many places need to carry out nucleic acid testing. Direct contacts of parts and components need isolated medical observation, and community home observation and health risk notification should be carried out for close contacts and general contacts. This matter involves Mercedes-Benz 4S stores in many places in China, some are asked to be quarantined after a visit to 4S stores, and some cars cannot be taken out when sent to 4S stores, according to the relevant epidemic prevention requirements, however, today, there is a Mercedes-Benz owner who went to a Mercedes-Benz 4S store for maintenance 7 months ago, but he is also in isolation at home.

The verified blogger "Ning Si Xiaoxiao" on Sina Weibo posted Weibo for several days in a row, recording the strange things that have happened to him in the past few days. When the relevant departments carry out the flow adjustment, the Beijing Bosrida Mercedes-Benz 4S store submits the guest list to the store, and the car owner needs to be quarantined and observed at home on the list. According to the blogger's explanation, he has not been to this 4S store recently, and the most recent one was to repair and maintain it on May 31, 2020.

On Jan. 1, the blogger received a call from an epidemic prevention station informing him that he had visited Beijing's Bosrida Mercedes-Benz 4S store on Dec. 19, which was currently involved in novel coronavirus infection and the whole store was under control. Bloggers also need to cooperate with the relevant work to carry out home isolation.

After receiving this sudden notice, the blogger was surprised because he had been to the 4S store involved recently. although the Mercedes-Benz 4S store was the purchase point of his choice, he did not go to the store recently, the most recent one was in May. so how did he appear on the recent store list, and I don't know why the other person has his own information. The blogger posted a Weibo post, saying that he did not know the truth of the matter in the face of the current situation, and did not know whether to call the police or not, and @ the relevant departments.

After communicating with the 4S store, the clerk who answered the phone said that the leader was not there and no one could be responsible, but the 4S store did have a record of arrival. The car owner then chose to post the miracle on Weibo, and the person in charge of the 4S store immediately contacted him and explained that it was "misoperation caused by the system upgrade." Then Mercedes-Benz China contacted the parties to understand the whole story, and at the request of the parties, the 4S store involved issued a certificate.

According to a certificate issued by Bosrida in Beijing, according to the investigation, due to the deviation in the relevant system switching and data migration data entry, the entry time of the blogger on May 31 was wrongly exported and recorded as December 19. I apologize for this and affixed an official seal.

Although this statement shows that the car owner has not been to the store in the near future, the impact has already occurred, and the car owner needs to cooperate with the current strict epidemic prevention work, including home isolation and going to do nucleic acid testing. At the time of publication, the car owner has cooperated with the completion of the nucleic acid test.

However, the incident handled by Mercedes-Benz was conjectured and questioned by many netizens. One netizen said that according to Mercedes-Benz's explanation, the problem with bloggers would not be an isolated incident, but could be a batch of data errors. If only the blogger himself, it means that the blogger's personal information has been leaked, if not for the impact of this "thunder" incident, the blogger will not find out?

At the same time, when it comes to dealing with bloggers' events, some netizens think that because of the blogger's personal influence, if it were for other consumers, would the results be handled so quickly?

For some reason, the Mercedes-Benz 4S store submitted such a questionable list, and its arrival in May was recorded as December, and the official explanation seemed a little perfunctory. For the current epidemic period, the people involved also understand the treatment of epidemic prevention and control. But Mercedes-Benz as a luxury brand, even customer information can not guarantee safety and accuracy, which for consumers who choose Mercedes-Benz brand may be some helplessness, we can only hope that the parties return to normal life as soon as possible.

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