AutoBeta(AutoBeta.net)01/20 Report--

It was originally a happy thing to pick up a new car, but for Zhengzhou consumer Ms. Liu, it became an annoyance. At the end of last year, Ms. Liu spent more than 200,000 yuan to buy a Mercedes-Benz sedan, but unexpectedly the new car frequently broke down in a few days, and repeatedly found 4S shop to deal with it but encountered "delay". In desperation, Ms. Liu could only adopt a "different" way to 4S shop for rights protection.

For the vehicle problem, Ms. Liu said that she hoped that the 4S point could be returned, but the 4S shop said that there were problems after the vehicle was tested at present, but the vehicle could only be repaired by the three-package method.

According to Ms. Liu, the vehicle was purchased by herself in Zhengzhou Huisheng Mercedes-Benz 4S Store on December 24,2020, at a cost of about 250,000 yuan. As a result, two days after the purchase of the new car, on December 26, the vehicle had a fault light, and after contacting the 4S shop, it was told to observe again.

A few days later, the vehicle engine failure lamp appeared again "flashing" problem, Ms. Liu can only send the vehicle to 4S shop detection. Ms. Liu said, At first 4S shop told it to upgrade the system, Later changed to say that need to replace parts, To this, Ms. Liu obviously can not accept, His new car will be repaired in a few days?

However, many times contact 4S shop request to return the car, 4S shop but told Ms. Liu can only take the three guarantees method to replace parts. In this regard, Ms. Liu chose to use "big horn" to go to 4S shop rights protection, but was blocked by 4S shop, and asked the police to intervene. After the police came to the store to understand the situation, they also sympathized with the owner and said: "You just park your car here, don't open it."

It was learned from the in-store technical director that he also admitted that there were product quality problems with the vehicle. However, for this problem, the after-sales manager repeatedly stressed that they would feed back the situation of Ms. Liu to the manufacturer, but at present, the parts can only be replaced according to the three-package method, and how to reply to the manufacturer in the later period will also be contacted and handled to the customer in time.

As the two sides have not reached consensus, we will continue to pay attention to this issue because we have not received any relevant reply before the deadline.

For this incident, the new car encountered "quality problems" in a few days, which could not be accepted by any consumer. 4S shops and manufacturers should also give more reasonable service to consumers in giving feedback. Moreover, Mercedes-Benz, as a luxury brand, should reflect the service attitude of luxury brands, not to "delay" consumer problems.

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