AutoBeta(AutoBeta.net)01/23 Report--

Under the influence of the superimposed epidemic in the new car market in the cold winter, the sales of the automobile market have been under pressure in the past two years. Recently, there was a rumor on the Internet that a customer needed to sell a refund for intention money, but it was rejected by the sales angrily on the table and was forwarded crazily on the Internet. In response to this matter, the 4S store has made the latest response, suspending the sales and returning the intention money to customers.

According to a video provided by netizens earlier, a male consumer asked the salesperson to return the intention money at the Geely 4S store, but was not only rejected by the sales involved, but also reprimanded by the other party after being slapped on the table. During this period, the saleswoman had a bad attitude and called herself Laozi while patting the table.

It is understood that the video took place in the Jili Quanzhou Gewo 4S store in Luoshan Street, Jinjiang, mainly because the two sides did not agree on the car price, and the man asked the 4S store to return the intention money, but was rejected. In this regard, some netizens think that when 4S stores sell any products, there are indeed many tricks, and consumers need to be very cautious. However, some netizens think that the salesperson sounds equally reasonable, but the attitude is not good.

In the face of netizens' comments, the 4S store involved explained: on the 19th, Mr. Deng, a consumer, asked the salesperson for a refund of 500 yuan in car purchase intention money. after the negotiations between the two sides failed, Mr. Deng posted the video online. After the video spread, on the 20th, the company has held an emergency meeting, and after the discussion of the meeting, the intention money will be returned to consumers.

At the same time, educational criticism was carried out against the salesperson, including service criticism, and the salesperson was suspended.

With the shrinking sales of the new car market in recent years, coupled with the impact of the COVID-19 epidemic, the new car market has been affected unprecedentedly. Especially for domestic brand models, the latest statistics from the China Automobile Association show that the annual sales of passenger cars in 2020 were 20.178 million, down 6% from the same period last year. Chinese brand passenger cars sold a total of 7.749 million in 2020, down 8.1% from the same period last year. To be significantly larger than the industry level, the pressure on the sales market will also be greater.

However, the pressure on the sales market has increased, and the relatively bad sales attitude towards this incident is not recognized by consumers. even if there is a reason, both the seller and the consumer will have a reasonable discussion and finally sign the relevant contract. neither side should deal with it by shouting.

At the same time, consumers should be reminded to distinguish between "deposit" and "deposit" when consuming large goods. Because the "deposit" is a certain amount of money paid by one party to the other party in order to ensure the performance of the contract, it has the function of guarantee and proves the establishment of the contract, so it is non-refundable. Deposit is not a legal concept, so it does not have the effect of deposit penalty and is refundable.

According to the Geely announcement, Geely sold 1.3202 million cars in 2020, down 3% from the same period last year, making it the only brand in the top three with year-on-year decline in sales.

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