AutoBeta(AutoBeta.net)04/16 Report--

For six consecutive days, Mercedes-Benz has become a hot spot in the headlines of major news sections, but under the pressure of public opinion and the intervention of the central media, Mercedes-Benz and Xi'an star Mercedes-Benz 4S stores have yet to reach an agreement with female car owners to effectively solve the problem. During this period, more industry "black curtain" frequently exposed, including 4S store illegal collection of financial services fees, Mercedes-Benz 4S store black history and so on. At the same time, Xi'an Leixing, Mercedes-Benz China sales Company and other big names related to Mercedes-Benz have also been uncovered one by one. Some media even described it as: it is not simple.

The female owner of Xi'an Mercedes-Benz said in an interview with CCTV: refuse to accept a refund from Xi'an Star before investigation; if Xi'an Star 4S store wants a refund, it also needs a reason. I protect my rights legally and reasonably, not distribute them according to trouble.

During the continuous fermentation of the rights of Mercedes-Benz owners in Xi'an, more incidents about the sale of problematic vehicles by Mercedes-Benz dealers were exposed, including the "Zhengzhou Star Mercedes-Benz 4S store".

Ms. Wang bought a Mercedes-Benz car at Zhengzhou Star Mercedes-Benz 4S store for 400000 yuan. Less than a day after picking up the car, the steering wheel power system suddenly failed while driving. According to the three-package method, Ms. Wang asked for a return and replacement of the car, while the 4S store offered to change accessories, and then said it was in feedback processing. As the incident has not been resolved for more than half a month, Ms. Wang also said: "are you going to force me to sit on the hood like a female car owner in Xi'an before you solve it?"

Affected by the national attention of the Xi'an Mercedes-Benz incident, the Zhengzhou Mercedes-Benz incident quickly spread throughout the network, including CCTV News, Xinhua News Agency, People's Daily and other official authorities and central media reported at the first time.

Under the pressure of public opinion and the coordination of the industry and commerce department, on the afternoon of April 15, Zhengzhou Star Mercedes-Benz 4S store decided to refund Ms. Wang immediately.

Zhengzhou Star Mercedes-Benz 4S store in the face of the media live broadcast of the camera, promised to agree to the car owner's request: return the car. Immediately, nearly 360000 of the car money returned to Ms. Wang has arrived, and tens of thousands of yuan in purchase tax, insurance and other fees have also been promised to be refunded as soon as possible.

Review of the incident-the Mercedes-Benz car just mentioned broke down and wanted to return the 4S store but kept passing the buck. The female owner of Mercedes-Benz said a classic saying: I have to be forced to cry on the hood.

Ms. Wang bought a Mercedes-Benz C260 at Zhengzhou Star Mercedes-Benz 4S store, which costs about 400000 yuan. However, less than 24 hours after picking up the car, the new car could not move in the direction of driving. Ms. Wang also said, "it's very dangerous!"

Then tested by the 4S store, it was found that the direction assist system failed, and the sales director of the 4S store also confirmed the incident, saying that "electronic accessories need to be replaced."

But Ms. Wang felt that it was ridiculous to change the parts of the new car in less than 24 hours. Even after such a serious quality problem was repaired, she could not believe the quality of the car. She refused to repair the car and asked to change or return the car.

Check the "car three packages" provisions, family car products from the seller issued a car purchase invoice within 60 days or driving mileage within 3000 kilometers, there is steering system failure, braking system failure, etc., consumers choose to change family car products or return goods, the seller should be responsible for free replacement or return, support consumers to return or change cars.

The clear explanation of "steering failure" is that the driver can not control the driving direction of the vehicle according to his will due to the sudden failure of steering function or steering assist function while the vehicle is running.

Ms. Wang believes that the situation she encountered is fully in line with the "three guarantees" requirements for the return and replacement of cars.

And in this half-month time, for Ms. Wang put forward the request for the return of the car 4S shop is also repeatedly prevarication. Zhengzhou Star Mercedes-Benz 4S store only said that it would report the matter back to the manufacturer, but Zhengzhou Star Mercedes-Benz 4S store has always avoided talking about whether the quality of the car is up to the standard when it is sold.

If there is no public opinion outbreak of Xi'an Mercedes-Benz female owners crying about the rights incident, maybe Zhengzhou Star Mercedes-Benz 4S store will continue to pass the buck, according to previous cases, car repair + maintenance compensation is the most common solution. Even if consumers choose not to accept it immediately, the longer the delay of 4S stores consumes their patience, consumers may not be able to accept the plan offered by 4S stores and give up recovery.

The Zhengzhou Star Mercedes-Benz incident is worthy of our attention, but what about the Xi'an Star Mercedes-Benz incident before that? Six days have passed since it came to light, the report has been reported, forwarded, and condemned by the central media. Mercedes-Benz's official voice remains at 05:44 in the afternoon on April 13, saying that "a special working group has been sent to Xi'an to strive to reach a satisfactory solution for all parties on a reasonable basis."

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat