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An apology from Tesla went viral on Weibo, causing a heated discussion among netizens.

Tesla said on his official Weibo "Tesla customer support" that "the fault was initially determined to be caused by instantaneous current overload when charging". And said that the communication between the after-sales staff and the car owner "mentioned a variety of possible factors for users' reference and understanding", was recorded and selected about the State Grid for editing and dissemination, "for the resulting netizens' misunderstanding and the trouble to Nanchang Power Grid." We apologize.

Last night, the automotive industry reported that Mr. Tu, a citizen of Nanchang, reflected to the media that he had bought Tesla Model 3, which was only six days old, and used Tesla's official charging post to charge. When the charging head was unplugged in place and ready to go, the vehicle suddenly trembled violently, and then a series of fault codes were displayed on the main screen. Because it could not be started, the rear window of the vehicle could not be closed, and it rained that day. In order to prevent Rain Water from drifting into the car, the staff had to use a piece of paper as a temporary window.

After inspection, the person in charge after the sale of Tesla told Mr. Tu that the inverter of Tesla Model 3 was burned out, and the inverter was burnt out because the instantaneous current charged by the car was too large.

I thought it would come to an end, but I was hit in the face by the national network. On January 31st, National Network Nanchang responded to the late-night release of Weibo: 1. Tesla's self-use charging station has its own unique charging technical standards. Tesla electric vehicle is directly connected and used with Tesla's special charging device. it is not connected to the Tesla electric vehicle by the power line; 2. The voltage of the power line is stable and normal in use, and other surrounding electrical equipment are also working normally, which meet the power quality requirements stipulated by the state. 3. It is suggested that Tesla Company should ask professionals to find out the cause of vehicle charging failure carefully.

As it was released in the middle of the night, not many people followed at first, but as several media followed, the Weibo was forwarded 7550 times, with more than 3700 comments and more than 100000 likes.

In the face of the "hit in the face" of the national network, Tesla should be very surprised! Tesla's official Weibo apologized for the incident and the staff's comments on Feb. 1. However, it is worth mentioning that although Tesla apologized publicly, the ways and means of apology are still very informal, and many netizens pointed out that there is a suspicion of "throwing the pot".

First of all, Tesla chose to issue an apology on "Tesla customer support". Although the follow-up of most domestic accidents are responded through this Weibo, this account has only more than 10, 000 followers, which does not match Tesla's influence in China. Choose this apology to show great disrespect for the market and consumers.

Second, although Tesla apologized, the attitude of apologizing was not sincere, and he did not think that there was something wrong with his product. Judging from the content of Weibo, Tesla said, "the communication was recorded and the part about the State Grid was edited and spread, causing misunderstandings among netizens." Obviously, Tesla put the blame on the media and consumers, but Tesla made no mention of whether there was a problem with the product.

Third, the person concerned said in the video that "individuals should be cautious in their words and deeds in the future" and the attitude of apology is very insincere.

Commenting on Tesla's Weibo, car commentator Han Lu said, "it's not the problem of being intercepted, it's that the State Grid should not have mentioned high current at all." No matter how big the current is, it is input to the Tesla charging pile. If there is a real problem with the current, it should break the charging pile, and the pile should protect the car. According to this guess, there is something wrong with the current in the power grid, and the pile does not filter and protect it, but directly gives the wrong current to the car. Isn't Tesla pile a decoration? "

Some battery experts said that Tesla's after-sale answer was very unprofessional: "Electric car charging is protected, just like when the fuel tank is full, it can not be filled with fuel." However, the expert said that from the situation described by the car owner, it is not clear whether the car is a problem or a charging pile. As for whether there is any problem with the charging pile, it believes that, "if the actual situation is that the power supply voltage is unstable, it should be the responsibility of the overcharged pile, because this problem should be prevented."

Judging from the comments of industry insiders and netizens, the incident actually has little to do with the national grid, which is only responsible for voltage stability, and the amount of current is determined by the electrical equipment. In other words, the incident is largely related to the vehicle and the charging pile, both of which are the relationship between input and output, but no matter which side of the problem, it is Tesla's products.

So what is the cause of this problem in Model 3? Tesla said that "the cause of this failure is being detected and investigated", and we will continue to follow up and report on the follow-up progress of the incident.

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