AutoBeta(AutoBeta.net)02/06 Report--

Ms. Li from Zhengzhou ordered a Tesla and paid a deposit, but was told that she could not pick up the car when it was time to pick up the car. Local media "Xiao Li helped" to intervene in the report of the matter. Ms. Li said that she did not want to worry about it, but the words of the salesperson not only made Ms. Li very angry, but even the media interviewed at the scene also questioned Tesla's staff, what is the truth?

Ms. Li from Zhengzhou ordered a Tesla at the Zhengzhou Futa Tesla Center on January 2. According to the process, Ms. Li paid a deposit of 1000 yuan, and the sales said it took 1-4 weeks to deliver the car. But when it came time to pick up the car, she was told that there was no car and there was no result. Local media "Xiao Li helped" to intervene in the report of the matter. In the process of communicating with the sales, the sales informed that the car can be mentioned on February 20, and if you can't mention the car, you can go to the media to report it, anyway, the media like to rub Tesla's heat.

According to the recording provided by Ms. Li, the salesperson said, "if you don't mention the car by Feb. 20, you can expose it to any media at any time, because Tesla is very popular and it's easy to hit the headlines!" Ms. Li said, "if you don't fight for steamed bread, I also want an explanation."

Subsequently, the reporter accompanied Ms. Li to the Tesla Center of Futa in Zhengzhou to learn about the situation. Tesla staff directly said, "Sorry, we will not be interviewed!" We have to help Ms. Li solve the problem without being interviewed. The staff said that due to the epidemic, the entire pick-up cycle has been delayed.

Ms. Li said that she had promised to pick up the car in 1-4 weeks, but she was told that she could not pick up the car when it was time to pick up the car. She also said that Tesla could be exposed by the media at any time, and many people liked to rub against the hot spots of Tesla. Ms. Li said she could either return the first payment or ask the salesperson to apologize. Zhengzhou Shangdu Road Market Regulatory Office said that after receiving the complaint, the complaint incident was investigated and then mediated.

Ms. Li said that at noon the day after the media exposure, a person in charge of Tesla in Zhengzhou called Ms. Li and apologized, saying that the saleswoman concerned had been punished for improper expression.

However, the first payment paid by Ms. Li is still non-refundable. Tesla official said that the car purchase agreement has a clear mark, the first payment is non-refundable, the estimated time is only an estimate, try to mention the car before the 20th. However, Ms. Li said, I don't want the 1000 yuan either. I want an apology from the salesperson now.

The salesperson also came to the scene and apologized to Ms. Li: "because the communication may not be smooth at that time, which caused you a bad feeling, I apologize to you for this." Ms. Li also accepted the salesperson's apology.

Every Tesla employee is the mobile business card of Tesla brand, so you should think twice before you say anything. Ms. Li also said that she would read the contract carefully when buying a car in the future, and hoped that Tesla would treat her employees cautiously and strengthen their training.

Some netizens commented, "is Tesla's sales so coquettish now?" some netizens said that they "took away 1000 yuan, but lost far more than 1000 yuan." some netizens also thought that "Tesla's sales apology is not sincere at all."

Just a few days ago, Tesla was publicly named and criticized by Xinhuanet: respond to consumer questions, can not be understated, can not be arrogant! Xinhuanet commented that the new energy vehicle market has let a hundred flowers blossom, and the attitude towards consumers determines the height of enterprise development. Only if consumers can be trusted can the enterprise go far; if it loses its reputation and credibility, no matter how good the marketing is, it will not help.

Good service attitude, the efficiency of solving problems and the guarantee of product quality are the real hot spots of the brand!

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat