AutoBeta(AutoBeta.net)04/16 Report--

Recently, the oil leak in the engine of a new Mercedes-Benz car bought by a female car owner in Xi'an has continued to ferment, and the incident has so far been inconclusive after many negotiations. at the same time, the female car owner questioned the fact that the Xi'an star Mercedes-Benz 4S store was forced to pay 15000 financial service fees and asked Mercedes-Benz to give a clear explanation. With the escalation of public opinion in the incident, the relevant regulatory authorities have launched a comprehensive investigation into Xi'an Star and Mercedes-Benz.

Star of Xi'an will stop selling from now on.

In an interview with Bloomberg during the official opening of the Shanghai International Auto Show on April 16, Hubertus Troska, Daimler's head of China, apologized for Chinese customers' complaints against Mercedes financial division. Tang Shikai said that the investigation into the customer incident is ongoing and the company is cooperating with the relevant departments. On the current situation, he also revealed that the dealers involved have been suspended and may be permanent.

On the evening of the 16th, Beijing Mercedes-Benz issued its second official statement.

Beijing Mercedes-Benz claimed that the company's representatives communicated with Xi'an car owners and coordinated it to reach an understanding with the relevant authorized dealers. Draw profound lessons from the problems existing in the workflow and will immediately take corrective measures to conduct a compliance audit of the dealer network.

From now on, Mercedes-Benz, the star of Xi'an, will suspend its operations. if the investigation results show that the dealer's sales behavior is illegal and illegal, its sales operation authorization will be terminated.

According to the bottom of several recent media, the shareholders of Xi'an Star are China Star Group (75%) and Xi'an Aeroengine Group Tianding Co., Ltd., which is one of the largest Mercedes-Benz passenger car dealer groups in the world. Xi'an Star is a member of the Li Xing Group.

The boss of Xi'an Star is Yan Jiansheng, a Malaysian "Datuk". Yan Jiansheng serves as the legal representative of 128 enterprises, most of which are related to Li Xing Hong. Yan Jiansheng is also a director and shareholder of Mercedes-Benz (China) Automobile sales Co., Ltd.

The 128 enterprises controlled by Yan Jiansheng involved more than 553 risk warnings such as litigation and administrative penalties.

The inside story of the charge of Xi'an Star

Financial service fee, on the evening of the 16th, according to CCTV news, the staff of the tax department said that the "financial service fee" paid by the female car owner in Xi'an was actually collected by the staff of the third party Shaanxi Yuansheng Company stationed in the 4S store of Xi'an Star.

On the evening of the 16th, according to CCTV news, the staff of the tax department said that the "financial service fee" paid by the female car owner in Xi'an was actually collected by the staff of the third party Shaanxi Yuansheng Company stationed in the 4S store of Xi'an Star.

On the advance service agreement signed between the rights-safeguarding female car owner and Shaanxi Yuansheng Automobile Trading Co., Ltd., it shows that the approved loan is 419160 yuan, of which 3%, a total of 12575 yuan, is the remuneration paid by the car owner to Yuansheng company. Yuansheng keeps only 1% of the loan amount, and the other 2% goes into the account of Xi'an Star Automobile Co., Ltd. West Amway Star Automobile Co., Ltd. issues invoices for Shaanxi Yuansheng Automobile Trading Co., Ltd. in the name of service fees for information technology services.

In other words, Xi'an Leixing cooperates with a third-party company to charge a 3% service fee for the loan, of which Leixing gets 2UB3.

When the Bancassurance Regulatory Commission investigated the Mercedes-Benz Auto Finance Company incident, the Banco Insurance Regulatory Commission has asked Mercedes-Benz Auto Finance Company to investigate whether its dealers have similar illegal charges throughout the country, and to further strengthen the management of dealers, explicitly requiring dealers not to charge fees in the name of providing financial services to auto financing companies.

Mercedes-Benz China apologizes again

In an official statement on the 13th, Mercedes-Benz expressed its deep apology for the customer's experience. Nicholas Speeks, president and CEO of Beijing Mercedes-Benz sales and Service Co., Ltd., once again apologized for what happened to the female car owner in Xi'an during an interview with the media at today's Shanghai auto show.

Ni Kai said that both dealers and manufacturers should learn this lesson. "if I were a customer and I had such a problem, I would certainly ask for more than just changing the engine." It also said that the treatment of customers, not only from the legal point of view to understand, but also from the emotional appeal to understand the customer.

Ni Kai also said that for all automakers, subject to strict legal restrictions related to market monopoly, we cannot interfere in the relationship between dealers and customers. It is difficult for Mercedes-Benz to strictly manage more than 600 dealers in China. However, it will do its best to ensure that there will be no more unfair systems and practices to customers.

Finally, Mercedes-Benz said in a statement that it once again sincerely apologized for the adverse impact on the public and society.

Mercedes-Benz said many times that it only admitted that it was only a matter of service quality, but did not mention whether it was a problem of car quality. The attitude of Xi'an Star in handling things and suspected violations should be dealt with, but at the same time, we should not ignore why such a serious oil spill occurred before a new Mercedes-Benz car came out of the 4S store. All these should be investigated in depth to restore the truth to the public.

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