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The incident of defending the rights of female owners of Xi'an Mercedes-Benz, which has dominated the list of hot searches for seven consecutive days, finally came to an end last night, when the female owner and the 4S store of Xi'an star Mercedes-Benz reached a settlement agreement: accepting an apology from Mercedes-Benz, replacing a new car, refunding financial services fees, making up for birthdays, ten years of VIP, and so on.

The main contents of the settlement agreement include:

1. Replace the new Mercedes-Benz car of the same style, but still buy it by way of loan

2. A full refund of the "financial service fee" of more than 10,000 yuan previously paid by the car owner.

3. Mercedes-Benz offered to invite the owner to visit Mercedes-Benz's factory and assembly line in Germany to understand the relevant process.

4. Give the car owner a "one-to-one" VIP service for ten years

5. make up for the birthday of the female car owner, the fee shall be paid in full by the other party

6. The differences between the two sides on the oil leakage of the original vehicle engine have all been resolved.

Last night (the evening of the 16th), the female car owner and the 4S store of Xi'an Star Mercedes-Benz reached a final settlement agreement with the participation of the Market Regulatory Authority and the media of all parties. It is consistent with the statement that Mercedes-Benz reached an understanding and consensus with authorized dealers through frank communication with car owners on the 15th.

According to the online video, the female car owner said that after watching the test reports, relevant certification and other paper materials provided by Mercedes-Benz and relevant videos of 4S stores, she recognized that the car involved was not a problem. On the other hand, Mercedes-Benz invited her to visit the German factory and hold a birthday party, which showed some humanistic concern and made her feel Mercedes-Benz's apology. She thanked the relevant departments for their work. The overhaul of the whole industry is good for people who are concerned about this matter, and industry problems continue to choose to trust the government.

It is understood that the quality problems of the vehicles involved have entered the appraisal procedure, and the suspected violations of laws and regulations involved in the incident will still be investigated and dealt with in accordance with the law. The relevant person in charge of Mercedes-Benz once again apologized to Wang Qian and said that he would actively cooperate with the relevant departments in the investigation.

Earlier, Mercedes-Benz female owners did not accept Mercedes-Benz's refund solution, asked to investigate the truth to give a clear statement, and expressed dissatisfaction with the other party's arrogant attitude. The female car owner earlier chose to post a recording of her communication with the 4S store online, adding, "if you are so arrogant, I will let you know that arrogance has a price." We are not distributing things according to noise, no matter how hot the matter is, we will never forget our original ideals and aspirations. "

After reaching a settlement agreement, the female car owner said that reaching this result may not be what I expected, but it is very satisfactory. No consensus was reached in the early negotiations and the recording was released. At that time, I did not feel the sincerity of the other side, and the attitude of the other side was still relatively arrogant. In the leadership, a series of mediation work was carried out in the Bureau of Industry and Commerce, and at the same time, Mercedes-Benz showed me all the test reports and relevant certification of a series of cars, all of which were very well-founded and proved that it was not a faulty car. So I can't throw dirty water on people.

Another major problem of the incident, 4S stores forced to charge customers financial services fees and a series of fees violations, the final return of 15575 yuan to the female car owner.

CCTV then commented that the essence behind the phenomenon of slaughtering customers in 4S stores is the car sales model of 4S stores itself, and this incident cannot end with a case-by-case solution, but must promote substantive changes in the whole industry through this incident; in addition, safeguarding rights by "making trouble" is not a phenomenon that should be made in a society ruled by law.

At present, the Market Supervision and Administration of Shaanxi Province has issued relevant notices to vigorously regulate chaos in the field of automobile consumption, and the province has carried out special law enforcement actions in the field of automobile consumption, focusing on investigating and dealing with six kinds of illegal acts, including suspected fraudulent consumption and compulsory consumption, for a period of two months.

In an official statement, Mercedes-Benz 4S store, the star of Xi'an in Xi'an, was suspended. And the suspected illegal issues involved by the relevant departments continue to investigate and deal with, if the investigation results show that the dealer's sales behavior is illegal and illegal business behavior, its sales operation authorization will be terminated.

The female car owner said in an interview after the meeting that she was not a great person, ordinary and ordinary, and never wanted to be the object of everyone's attention. It believes that all problems can not be solved overnight, can not be smooth sailing, more rely on the efforts of the entire industry, to trust the government, to leave time to change. Fortunately, as individuals, we have played a role in this process.

With the frequent intervention of People's Daily, CCTV, Xinhua News Agency and other central and state media, as well as the participation of the majority of netizens, the issue of safeguarding rights was finally resolved. At the same time, it also reflects a common phenomenon in the industry, the protection of rights depends on "trouble" to get attention and rapid solution, but it is not a phenomenon that should be in a society under the rule of law.

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