AutoBeta(AutoBeta.net)02/25 Report--

According to several media reports, Ms. Liu, the owner of a Mercedes-Benz in Foshan, Guangdong Province, reported that she bought a Mercedes-Benz car with an engine leak, so Ms. Liu drove the car to a 4S store to protect her rights. and posted on the car body "my Mercedes-Benz engine oil leakage" paper.

It seems that in order to reduce the negative impact, Mercedes-Benz 4S store has come up with a "clever trick". The 4S store built a bracket out of steel pipes where Ms. Liu parked, and surrounded it with an auspicious advertising cloth for the year of the Ox. From the outside, unwitting passers-by had no idea that a car was parked inside.

In this regard, 4S store staff said that after receiving feedback from car owners, 4S store attached great importance to this matter. 4S store quickly arranged a technician to conduct preliminary testing of the vehicle, and told Ms. Liu the technical plan. 4S store needs further testing of the vehicle. The 4S store also explained and communicated with Ms. Liu for many times, and the female owner refused to authorize the 4S store to carry out further testing of the vehicle and put forward a request to return the car.

At present, it is not clear whether the cause of the Mercedes-Benz oil leak is caused by improper use by car owners or the existence of Mercedes-Benz itself. The 4S store said it would continue to communicate and negotiate with Ms. Liu.

In fact, the Mercedes-Benz engine oil leak is nothing new. In June 2019, the Mercedes-Benz E300L bought by Mr. Wang broke down while driving at high speed and got off the bus to see an oil leak. The attitude of the 4S store also surprised Mr. Wang and offered to return the car in full, but to sign a confidentiality agreement, which Mr. Wang refused. Afterwards, the oil-leaking Mercedes-Benz was sent to a third-party agency designated by the industry and commerce department for testing. The appraisal results show that there are no collision deformation marks in the vehicle chassis and no violent impact deformation marks are found in the shock absorber; from checking the size and installation of the damaged shock absorber cylinder and the new shock absorber tube, the oil leakage of the right front wheel shock absorber of Mercedes-Benz is caused by the inadequate safety of the upper cover of the shock absorber cylinder, which belongs to the assembly quality problem of the shock absorber.

Coincidentally, in November 2019, a few months after Ms. Zhou bought her new car in Jinan, there was an engine oil leak. The 4S store admitted that it was a quality problem, but refused to change the car or compensation, and there was no progress in negotiations between the two sides. As a last resort, Ms. Zhou posted "diapers necessary to buy a Mercedes-Benz" on the leaking Mercedes-Benz. , "there is no way to complain about the oil leakage of new cars!" The rights banner.

In June 2020, Mercedes-Benz announced a major recall in China! According to the official website of the State Market Supervision and Administration, Mercedes-Benz (China) Automobile sales Co., Ltd., Beijing Mercedes-Benz Automobile Co., Ltd., and Fujian Mercedes-Benz Automobile Co., Ltd. filed a recall plan with the State Administration of Market Supervision and Administration, recalling a total of 668954 vehicles. It involves imported C class, imported SLC class, imported CLS class, imported E class, imported GLC, domestic C class, domestic E class, domestic GLK, domestic GLC, domestic V class and so on. The reason for the recall is that at the joint of the engine's high pressure fuel pump and low pressure fuel pipe, the tightness will decrease after being affected by long-term heat load, and oil leakage may occur when the vehicle starts at low temperature.

According to statistics, Mercedes-Benz recalled 21 times in China in 2020, of which Mercedes-Benz (China) recalled 14 times and Beijing Mercedes-Benz recalled 4 times, involving about 820000 vehicles, of which the largest recall was in June. nearly 670000 vehicles were recalled due to oil leakage. However, Mercedes-Benz brand sales in China do not seem to be affected. Mercedes-Benz sales in China totaled 774382 vehicles in 2020, up 11.7% from a year earlier, making it the biggest increase in BBA.

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