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Since the delivery of domestic Tesla, the public opinion on Tesla brand has been continuing. Following a number of "out of control" incidents, there have been media reports recently that another Tesla owner, due to similar problems, parked the accident vehicle directly in front of Tesla's service store and put up a banner to safeguard his rights.

A woman sits on top of Tesla's Model 3 car in Anyang, Henan province, holding a loudspeaker to defend her rights, according to state media Weibo.

The video shows a white Model 3 parked in front of a Tesla 4S store with the words "Tesla's brakes failed" written in black and white, in addition to obvious signs of damage to the car, and a recording of Tesla's brakes malfunctioning during the Spring Festival, causing a traffic accident and nearly killing a family of four.

The client, Ms. Zhang, recalled that she accompanied her family to drive the Tesla Model 3 on February 21, when her father was driving. When her father drove the car and saw that the traffic light in the distance needed to stop, he naturally lifted his foot from the switch, but the speed of the vehicle did not slow down. During that time, I heard my father shout "the brakes are out of order".

In the end, after dodging two vehicles in a row and rear-ending two cars, the car came to a stop after hitting the cement guardrail on the side of the road. As the rear airbag did not eject smoothly, the people in the car were injured to varying degrees, and Ms. Zhang's parents were hospitalized as a result.

So Ms. Zhang went to the Tesla service store to ask for an explanation, saying that Tesla's staff only gave her some very official data and told her that she needed to get in touch with the people at the Shanghai headquarters. Ms. Zhang thought that Tesla had been evading.

Mr. Zhang, the person in charge of Tesla store in Zhengzhou, said that this is because the car owner unilaterally thinks that there is something wrong with the vehicle. In this regard, they have sealed the vehicle to determine whether there is a quality problem, and have invited the Market Supervision Bureau to intervene.

On March 9, under the coordination of the local market regulatory authorities, the complained Tesla store mediated with the car owner. Tesla said that he agreed to pay the appraisal fee in advance, and the two sides signed a mediation statement on this. Later, Tesla said that for some reason, the car owner did not accept the inspection and identification of the vehicle, but asked to return the car and chose to continue to protect his rights in front of the store.

In addition, the person in charge, Mr. Zhang, also mentioned that the traffic management detachment of the Anyang City Public Security Bureau also issued a "road traffic accident identification (summary procedure)", which determined that the main cause of the accident was that the car owner did not maintain a safe distance.

The traffic management brigade of the Yindu Branch of Anyang Public Security Bureau issued the opinions on the facts and responsibility of the traffic accident: "at about 18: 00 on February 21, Mr. Zhang collided with two small cars in front of him while driving along National Highway 341 from west to east to the section of Duan Village, causing vehicle damage. Mr. Zhang's behavior violates Article 22, paragraph 1, of the Road Traffic Safety Law. Drive safely and in a civilized manner in accordance with the operating rules.' For motor vehicles driving in the same lane, the rear vehicle shall maintain a safe distance from the front vehicle sufficient to take emergency braking measures.' According to the regulations, we should be held fully responsible for the accident. "

This afternoon, Tesla's official Weibo "Tesla customer support" released a description of the incident in which car owners protect their rights in Anyang, Henan Province:

Recently, many media friends have come to ask about the rights protection incident of Ms. Zhang, the car owner in Henan Province. I am very grateful for your attention. Driving safety and product quality have always been Tesla's uncompromising basic principles. We hope to create a more secure and comfortable electric travel life for users. We also look forward to getting the customer's consent to start the third-party testing as soon as possible and give the public an account. At the same time, we also remind everyone to pay attention to driving safety. The following are the facts we have for you to understand.

Tesla official also responded that after viewing and analyzing the vehicle data and on-site photos, Tesla found that the speed of the owner before stepping on the brake pedal was 118.5km/h, the ABS worked normally during the braking period, the front collision warning and automatic emergency braking functions started and played a role, and no abnormal vehicle braking system was found.

In addition, I learned from Xiaoxiang News that Tesla also accused the car owner of driving at a speed of 118.5 km / h at the time of the accident. In response to this statement, Ms. Zhang responded, "do not recognize the data provided by Tesla. They have the ability to change adverse data through the background."

At the same time, with regard to the aforementioned "mediation statement", Ms. Zhang said, "without a seal, it is invalid."

Subsequently, Tao Lin, Tesla's global vice president, commented on social media: "who is messing with who is right?" It seems to mean that the owners of human rights vehicles are "vexatious".

There have been many cases about Tesla's "out of control" case. According to public media reports, Tesla had 11 suspected out-of-control accidents in China in 2020, involving three models: Model 3, Model X and Model S. After entering 2021, such accidents have not stopped and still occur frequently.

Some netizens think that so many accidents are related to the driving operation of car owners, because among many Tesla car owners, many car owners like to choose the "single pedal" mode.

In response to this situation, CEO Tao Zhe of Shanghai Nathan Automotive Electronics Co., Ltd. also believed that the design of Tesla's single pedal model is already changing the way users drive cars, so it will lead to more safety accidents in emergency situations.

No matter whether there is a problem on Tesla's vehicle or not, it will also be investigated by relevant regulators to know the real cause of the accident. However, with more and more similar accidents, it will have a certain impact on Tesla's reputation, so the earlier the answer appears, the more beneficial it will be for Tesla.

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