AutoBeta(AutoBeta.net)03/15 Report--

To protect consumers 'rights and interests, complaints of the greatest concern to consumers are broadcast every year at the 315 Evening Party. Today, 315 party broadcast as scheduled, this year was on the complaint list of brands but there are two, Chang 'an Ford and Dongfeng Nissan's high-end brand Infiniti are on the list because of gearbox problems.

It was reported in the 315 party that many Ford owners 'vehicles were rusty due to gearbox rust, which may be caused by design defects.

According to Mr. Wang, a Ford wingbeat, after six years of driving his normal vehicle, there were problems with starting difficulties and severe setbacks, and it was possible to change gears during use.

After testing the vehicle, it is known that the problem with the vehicle is rust of the gearbox caused by water ingress. Mr. Wang has some doubts about this problem, because he has not been involved in deep water in the urban area. The staff of 4S shop could not give a reply either.

In order to solve the vehicle problem, 4S shop also gave the maintenance plan, but because Mr. Wang's vehicle has been insured, helpless, Mr. Wang can only bear the maintenance cost by himself.

Coincidentally, another Mr. Chen of Ford Wing Bo and Mr. Zhang of Ford Focus, as well as Ms. Zhang of Ford Focus, all appeared in the same situation as Mr. Wang mentioned above. The vehicle has problems such as abnormal noise of gearbox and loss of power due to fault problems, and the detection causes are all caused by rust of gearbox water. Similarly, for such a problem, the reply given by 4S shop is caused by the owner wading, but the owner denies it.

Because some owners because the vehicle is under warranty, Ford 4S shop has carried out maintenance for it, but the owner is worried that the situation here will appear, for this reason worry about the next time the vehicle over-warranty is to bear by themselves. The owner of the car can repair it at his own expense.

It is understood that the above-mentioned vehicles involved are equipped with Ford dry dual clutch gearbox. For the reason why the vehicle has problems, the staff in the 4S shop should also give an explanation. The reason is that there is a hole in the rain collector plate of the vehicle, and the water flows to the joint of the transmission, so that the water seeps into the inside of the transmission, which may cause water seepage in the transmission. In this regard, the owner also thinks that this is obviously a design defect, but why shirk to the owner.

It is understood that in March 2020, the manufacturer has given a maintenance plan and made an internal notice, which can be solved only by adding a waterproof head to the sealing gasket in the gearbox and the exhaust hole.

Obviously, the problem of gearbox rust has long been known to the manufacturer, but did not inform the owner. There are 4S points to the cause. The manager tells me it's a low probability event. However, this is a risk in the eyes of consumers. In this regard, some owners believe that Ford "blindly shirk, blindly do not admit, blindly attribute the cause to the owner, obviously unreasonable." Their appeal is that they only want manufacturers to correct their attitude and solve problems.

Also waiting for the 315 party because of quality problems is Dongfeng Nissan's high-end brand Infiniti. According to a number of owners reflect frequent gearbox failures, vehicles broken and broken, repaired and repaired.

According to Mr. Liu of Infiniti QX60, he spent more than 500,000 yuan to buy the vehicle, and within two years, he changed the gearbox at 4S point three times due to gearbox failure and abnormal noise. Two months after replacing the gearbox for the second time, the vehicle had problems, such as accelerator, brake failure and other problems appeared again, which also made Mr. Liu very afraid. Mr. Liu thinks this is a serious problem, and suspects that the manufacturer has not completely solved the problem.

For such a problem, the manager of an Infiniti 4S store also gave a reply, the problem is not Mr. Liu alone, and the problem lasted for several years. However, the manager informed that the problem did exist because of the probability of the vehicle problem.

It is known from several other Infiniti owners that there have also been multiple gearbox replacements. Another QX60 owner, Mr. Sui, once drove on the viaduct because of this problem, suddenly lost power in the direction, the brakes became hard, scared him into a cold sweat.

After testing, the same gearbox problem, but because the vehicle is overinsured, the maintenance cost of up to 145,000 yuan needs to be borne by Mr.

It is understood that there are many similar problems with Mr. Liu and Mr. Sui. From an Infiniti group of 500 car friends found that there are as many as 200 car owners with similar problems, it can be seen that the situation is somewhat serious.

From this position appeared problem owner understands, many owners because the vehicle is over-insured, the manufacturer also said that the vehicle needs to bear by itself, but for this maintenance cost as high as more than 100,000, some owners said that they will buy the vehicle also only more than 200,000, it is better to sell the car.

Due to the frequent occurrence of problems of Infiniti vehicles, the owners also want to discuss with the manufacturers and 4S stores, but under pressure, 4S stores only contact the active owners of rights protection through 4S stores to give certain solutions. And understand that 4S shop will extend the warranty for these owners, but need a pre-agreement, that is, not to find media complaints, as the problem has been solved.

Because this solution leaves some car owners unaware, it is not unequal treatment. With doubts, there are also media to Infiniti after-sales understand,"the agreement is not a national type, not all customers will give, because to take into account the dealer cost, while taking into account the interests of gearbox maintenance manufacturers."

Obviously, according to the problems reflected by the owners mentioned above, there are indeed great problems in the vehicles. If the manufacturers do not continue to solve them in time, this will bring great safety to consumers and owners.

After the broadcast of 315 party, Dongfeng Infiniti also responded in time, saying that the manufacturer apologized for the QX60 gearbox problem and set up "exclusive customer service" to solve the problem for the owner. As of press time, Ford has not responded.

Due to the fierce competition in the new car market in the past two years, many automobile brand markets have been impacted, especially Chang 'an Ford, once a "sales giant", whose sales volume has declined frequently under various factors, and has even been marginalized. Perhaps the lack of attention to consumer feedback is also the main reason for its sales decline. Data show that Chang 'an Ford sold 213680 new cars in 2020, up 16.1% year-on-year.

At the same time, Infiniti, also under market competitiveness, has now become the bottom level of domestic high-end brands. Dongfeng Infiniti data show that cumulative car sales in 2020 are 25695 vehicles, down 26.66% year-on-year.

If the two car companies do not pay attention to consumers, they will gradually drift away from the Chinese market.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat