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"315 Consumer Rights Day" was also called "apology day" by netizens. As CCTV named them one after another, enterprises quickly made a public relations apology response. In response to yesterday's 315 party, Nissan's high-end brand Infiniti issued two responses in succession and gave relevant solutions.

According to the rights video broadcast at 315 party, many owners complain that their vehicles have suffered from sudden gearbox failure during driving for many times, resulting in frequent power interruption, steering, brake assist failure and other problems, seriously endangering the life safety of owners.

In addition to this, the vehicle is repaired and repaired again, even after maintenance or gearbox replacement, the same situation will still occur. Some owners reported that the vehicle had been replaced as many as three times in three years.

Because the vehicle was under warranty before, 4S shop can give free replacement, but in such a short time to replace the gearbox again and again means that hidden dangers still exist. And with their own vehicles after insurance, replacement of a gearbox up to 140,000 costs, which will be borne by the owner himself, obviously let the owner helpless.

It is worth mentioning that for this kind of problem, there are 4S shop aspects to inform is probability problem, but from CCTV exposure of a 500 Infiniti car friends group there are more than 200 car owners appear similar situation, can think about this probability.

With the 315 party broadcast, Dongfeng Infiniti also quickly gave a response. First of all, I apologize to the QX60 owner and will set up a "dedicated customer service" to provide one-on-one efficient service to the owner.

On March 16, Dongfeng Infiniti once again issued a response to the QX60 gearbox problem: based on the principle of "proactive and practical responsibility", the company decided to extend the extended warranty of "8 years and 200,000 kilometers"(whichever comes first) to the owners of imported QX60 gearbox problems, and at the same time, for the maintenance or replacement of gearbox at their own expense by authorized dealers of the brand within the above-mentioned extended warranty, relevant expenses can be refunded upon verification.

However, in the 315 party program, for the previous owners of vehicle problems, some owners repeatedly to 400 customer service and 4S shop to ask for explanation, forced by pressure, Infiniti began to contact the active rights owners through 4S shop, separate negotiation solution, the solution is to extend the warranty period, but require the owner and 4S shop to sign a restrictive agreement.

Signing the agreement means that the owner believes that the incident has been resolved and voluntarily waives the loss or damage directly or indirectly caused by the incident. At the same time, negative publicity or dissemination shall not be carried out by any means (including media, self-media, forums and auto shows, etc.).

It is understood that the above-mentioned agreement is not for all owners, and Infiniti and owners signed an extended warranty from 2 years to 20 years, the extended warranty period depends on the strength of the owner's rights protection.

That is to say, for Dongfeng Infiniti after 315 party to give extended warranty, even less than the previous owner rights protection long. After all, at present, Dongfeng Infiniti QX60 has not found the root cause of the problem, do not know whether the future vehicles will have similar problems.

In this regard, some netizens questioned, QX60 gearbox failure, not because the owner improper operation caused, after 8 years or 200,000 kilometers, gearbox will not have problems.

Therefore, netizens think that Infiniti's attitude is that after the extended warranty period, the owner should continue to repair at his own expense. This is also a kind of damage to the rights and interests of the owner, so it is strongly recommended that the manufacturer recall QX60 for gearbox upgrade replacement, or lifetime warranty for the gearbox of the car.

Also because of the Dongfeng Infiniti brand in recent years, the company's senior management frequently changes coaches, the products are still in relatively backward competitive models, quality problems frequently can not be effectively solved and other factors, resulting in loss of product power, sales decline. Now it has become the bottom level of domestic high-end brands. According to the data, the cumulative sales volume of automobiles in 2020 is 25695, down 26.66% year-on-year.

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