AutoBeta(AutoBeta.net)03/16 Report--

Face information belongs to personal unique biometric information, which has become the payment password and account password of many users. Because users can not change their face information, once leaked, it will seriously threaten users' property security, privacy security and so on. According to the relevant explicit provisions, face information belongs to biometric information, but also belongs to personal sensitive information, personal information collection should obtain the authorization consent of the subject of personal information.

However, in the "March 15 Party" last night, CCTV Financial Channel exposed the illegal behavior of a number of well-known brands in many domestic industries using face recognition technology to collect customer information, including Kohler Sanitary Ware, Maxmara and so on.

According to reports, the distribution stores of well-known brands have installed cameras that can collect customers' facial information. When customers enter a specific area, the customer's facial information will be captured and recorded, and then sent back to the technology company data background for ID classification, storage and analysis, and this process is carried out without the customer's knowledge.

These technology companies include Suzhou Wandian Zhong Network Technology Co., Ltd., Shanghai Yuluoke Electronic Technology Co., Ltd., Yawang Intelligent Technology (Guangzhou) Co., Ltd., and Ruiwei Information Technology (Shenzhen) Co., Ltd. Among the technology companies exposed, Shanghai Yuluoke Electronic Technology Co., Ltd. is one of the customers of Zhengtong Automobile, a well-known car dealer.

According to CCTV, hundreds of Zhengtong 4S stores have installed such cameras that can obtain customers' facial information. as long as consumers enter the store, the face recognition device system can capture facial information within 10 seconds. But customers are completely unaware of this process, and face recognition information related to customer privacy and property security is secretly obtained.

The manager of Yuluoke Company led the reporter to a BMW 4S store in Shenzhen, where the reporter saw a face recognition camera at the entrance of the exhibition hall and at the entrance to the after-sales service. The manager then opened the backstage of the dealership store with his mobile phone, and the reporter's face had been recorded. A business manager admitted that because the equipment was filmed without feeling, after capturing the customer's face information, there was no need to inform the customer, let alone the customer's consent.

It is understood that Zhengtong Motor currently has 116 dealerships in 36 cities in China, with authorized brands including BMW, Audi, Land Rover, Cadillac, Volvo, Infiniti and other luxury brands. including Dongfeng Nissan, General Buick, Beijing Hyundai, Dongfeng Honda, FAW-Volkswagen and other mainstream car brands. In other words, Zhengtong Motor has basically installed this kind of face recognition camera in dealers and stores all over the country.

Data show that Zhengtong Automobile was founded in 1999, the company was listed on the Hong Kong Stock Exchange in 2010, is the first luxury car dealer group listed in Hong Kong, China. In 2011, Zhengtong Motor acquired Shenzhen China Automobile South Investment Group Co., Ltd., which is twice its size, for 5.5 billion yuan, which is famous in the industry.

After entering 2020, Zhengtong Motor encountered operational problems and financial crisis, and many of its 4S stores were exposed that they could not deliver vehicles on schedule, and consumer complaints about rights protection occurred frequently. According to the responses of several 4S stores, the reason for the inability to deliver the car is that due to the shortage of funds of the head office, the vehicle certificate can not be redeemed in the bank, the pick-up date of consumers is indefinitely extended, and the whereabouts of the paid funds is unknown. According to the financial report, Zhengtong Motor's business income in the first half of 2020 was 9.241 billion yuan, compared with 17.431 billion yuan in the same period, while the net profit was 1.323 billion yuan, compared with a profit of 520 million yuan in the same period.

In response to the phenomenon of obtaining customers' personal information by face recognition reported by CCTV 315, Zhengtong Motor responded that it immediately stopped the use of all devices and carried out self-inspection to verify the situation to ensure that the legitimate rights and interests of customers were not infringed. We apologize for the trouble that time has caused to the public and customers.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat