AutoBeta(AutoBeta.net)04/17 Report--

Mercedes-Benz female car owner and Xi'an Star reached a final settlement agreement, the car owner accepted Mercedes-Benz apology, replacement of a new car, refund of financial services fees and so on. Although the owner stated that the model involved is not a problem car, the relevant quality problems of the vehicle have entered the appraisal process, waiting for more results to be announced. at the same time, the suspected violations of laws and regulations involved by Xi'an Star will still be investigated and dealt with in accordance with the law.

Prior to this, Xi'an Lizhixing was suspended by Mercedes-Benz manufacturers until the results of the investigation.

On the morning of the 17th, the media came to the 4S store of the Xi'an Star Mercedes Benz involved. The exhibition hall was emptied overnight, and a notice was posted at the door of the store: "suspend the sales of new cars."

In a Mercedes-Benz official statement on the evening of the 16th, Xi'an Xi'an Star Mercedes-Benz 4S store was suspended. If the investigation results show that the dealer's sales behavior is illegal and illegal, its sales and operation authorization will be terminated.

The main contents of the settlement agreement between the female car owner and the 4S store include:

1. Replace the new Mercedes-Benz car of the same style, but still buy it by way of loan

2. A full refund of the "financial service fee" of more than 10,000 yuan previously paid by the car owner.

3. Mercedes-Benz offered to invite the owner to visit Mercedes-Benz's factory and assembly line in Germany to understand the relevant process.

4. Give the car owner a "one-to-one" VIP service for ten years

5. make up for the birthday of the female car owner, the fee shall be paid in full by the other party

6. The differences between the two sides on the oil leakage of the original vehicle engine have all been resolved.

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