AutoBeta(AutoBeta.net)04/21 Report--

Tesla, who refused to compromise, finally apologized! On the evening of April 20, Tesla issued a public apology and apologized for failing to solve the problem of car owners in time. Tesla wrote in the article that he respects and firmly obeys the decisions of relevant government departments, respects consumers, abides by laws and regulations, and resolutely and actively cooperates with all investigations by relevant government departments. Tesla has set up a special handling team to try his best to meet the demands of car owners and strive for the satisfaction of car owners.

Tesla said that in order to make up for the discomfort of car owners to the maximum extent, as well as the adverse effects on their car experience, life, and many other aspects, Tesla is always willing to do his best to actively communicate with car owners, seek solutions with the most sincere attitude, and firmly fulfill the promise of being responsible to the end.

That night, the official website of the Central Commission for discipline Inspection issued a comment and Tesla apologized late at night: compared with previous statements, Tesla finally showed some sincerity and humility. The Chinese market welcomes enterprises to invest and develop, but treats all enterprises equally: they must abide by Chinese laws and regulations, market rules, and respect the rights and interests of consumers.

Xinhuanet commented on Tesla's apology in three sentences: 1, when it comes to driving safety, you can't pay too much attention to it. 2. No matter how big the enterprise is, it should have a sense of awe, and no matter how small the problem is, it should have a correct attitude. Arrogance comes at a price. 3. How to solve the problem that there is no trouble or solution? The person who unlocks the bell must tie the bell, Tesla, right?

CCTV news officials said Tesla finally apologized, but if not for the pressure of public opinion, how long would it take for the "uncompromising" Tesla to apologize? The truth has yet to be investigated, but this is not the first time Tesla has been at the forefront because of the rights incident. If "making things big" can solve the problem, then neither consumers nor manufacturers can be the winners. What Tesla should really "rip off" is not the defenders, but the quality of his own car, and it should also be the vehicle quality that neither side should compromise. This kind of "bar" makes sense.

On the evening of April 21, the Zhengdong New area Market Supervision Bureau of Zhengzhou City said that Tesla was ordered to provide complete driving data half an hour before the accident immediately and unconditionally, so as to investigate and obtain evidence to restore the truth of brake failure.

What happened during Tesla's reversal from "no compromise" to "deep apology"?

On April 19, at the Media Day of the 19th Shanghai International Auto Show, a woman wearing a white T-shirt with "brake failure" stood on the roof of a Tesla exhibition car and shouted "Tesla brake failure".

In the afternoon, Tesla issued an article in response to the rights incident: "the owner, who was the owner of a speeding accident in Anyang, Henan Province in February, insisted on returning his car on the grounds of product quality, and refused to accept any form of third-party testing." negated all negotiation plans. " That night, Tesla issued a response again, "if it is the problem of Tesla's products, we must be firmly responsible to the end, the compensation that should be compensated and the penalty that should be punished." Intransigence to unreasonable demands is also our attitude. "

At this year's Shanghai Auto Show, Tesla did not release a new car or hold a press conference, but an incident of safeguarding rights made Tesla earn all the hot spots. The "uncompromising" attitude was questioned by many central media and departments, coupled with the sharp fall in the capital market, Tesla finally issued a public apology last night.

According to previous reports, the Zhengdong New area Market Regulatory Bureau of Zhengzhou City attached great importance to the matter last month and organized rights protection car owners to mediate with Tesla sales company three times. In the process of mediation, Ms. Zhang believes that Tesla has the obligation to provide complete driving data half an hour before the accident. Tesla agreed to provide complete data, but there are three conditions: 1, the need to sign an agreement to agree on the use of the data; 2, the complainant moved the vehicle to the sheet spray center workshop; 3, jointly entrust a third-party testing company to test whether there are quality problems in the brake system.

Since then, the Zhengdong New area Market Regulatory Bureau has repeatedly communicated with both sides over the phone for mediation, and the two sides agreed to conduct on-site mediation on April 21 or April 22. So far, the two sides have not reached consensus.

It is understood that there is no clear legal stipulation on the issue of "whether the driving data generated in the use (driving) of pure electric cars belong to consumers' right to know." the Dongxin District Market Supervision and Administration Bureau asked the higher authorities for instructions on April 2. At present, the higher authorities have clearly approved that this issue belongs to the category of consumers' right to know, thus ordering Tesla to unconditionally provide complete driving data half an hour before the accident.

Ideal car Li wants to put forward three regulatory requirements for "brake failure" and "ADAS" on Weibo: 1, the model with ADAS must be equipped with standard driving recorder; 2, the screen must synchronously show whether the ADAS is running or not; 3, in addition to displaying the running status of ADAS, it also shows the corresponding basic working status of throttle, braking, and steering in ADAS, and human driving also shows the working status of these.

Li Xiang said that the above proposal is not technically difficult, but it provides relatively important evidence to reduce the difficulty of obtaining evidence for car owners and the probability that manufacturers feel wronged. If the car factory cheats here, directly stop the qualification of production and sales. It also said that it is the legal responsibility of smart car companies to enable car owners and regulators to keep abreast of the working status of vehicles before and after accidents. Otherwise, it will be totally unfair to the car owners.

Whether Tesla has brake failure, in fact, background data can directly explain this problem, but Tesla unilaterally announced that there is no quality problem, while refusing to provide background data to car owners, this attitude is difficult for car owners to accept, and finally chose extreme ways to safeguard their rights. Judging from Tesla's public letter of apology and the latest response from the Municipal Regulatory Bureau, Tesla should cooperate to provide corresponding background data. As for the outcome, we will continue to pay attention.

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