AutoBeta(AutoBeta.net)04/22 Report--

The incident of protecting the rights of Tesla, a female car owner at the Shanghai auto show, has aroused widespread concern, and Tesla officially issued a public statement for the third time to report the latest progress.

On the evening of April 21, the Zhengdong New area Market Supervision Bureau of Zhengzhou City said that it ordered Tesla Automobile sales and Service (Zhengzhou) Co., Ltd. to provide complete driving data half an hour before the accident immediately and unconditionally, so as to investigate and obtain evidence to restore the truth of brake failure.

On the same day, the State Administration of Market Supervision and Administration issued a notice saying that it had instructed the market supervision and administration departments in Henan and Shanghai to safeguard the legitimate rights and interests of consumers in accordance with the law. At the same time, it is emphasized that enterprises should earnestly fulfill the main responsibility of quality and safety, and provide consumers with quality and safe products and services. The China Consumer Association also issued an article pointing out that respect for consumers is the primary prerequisite for business operation. In the face of consumer complaints, enterprises should listen carefully, negotiate sincerely, and give consumers reasonable explanations and effective solutions. As an automobile manufacturer, enterprises should make strict self-examination by using professional knowledge when they master the relevant data, and technological advantages should not be an obstacle to solving the problem.

The central Xinhua News Agency issued another article pointing out that Tesla's apology lacked sincerity, and it was time for Tesla, who entered China, to reflect on his roots. Xinhua said it made a U-turn from "intransigence" to "deep apology". It has become so fast that public opinion generally believes that it is mainly unable to withstand social pressure, and that it is very insincere and perfunctory. In this way, although an apology was made, it did not make everyone buy it, but triggered a new round of condemnation from public opinion.

It should not be difficult to find out whether the car owner's accident is caused by brake failure or operation error through vehicle detection and public driving data. Tesla has an inherent advantage in investigating the causes of the accident, so he should win the trust of customers with a humble attitude, promote a better solution to the problem, and assume responsibility.

Large enterprises should have the responsibility of large enterprises, no enterprise can rely on strength to do whatever they want, and executives who represent the corporate image should not be domineering and act as "overbearing presidents". If something goes wrong, if there is no thorough reform, if the executives with problems are not replaced, and if they are not sincere enough to fool things, they will eventually learn a lesson again.

Tesla posted on his official Weibo on the evening of April 21: "is willing to provide the raw data of the vehicle half an hour before the incident to third-party appraisal agencies or government-designated technical regulatory departments or consumers themselves to carry out testing and identification work." restore the truth as soon as possible. " Tesla also said, "I urge the Zhengzhou Municipal Supervision Bureau to establish an authoritative and qualified third-party testing and appraisal institution, and we will bear all the costs arising from the appraisal." At the same time, we promise to accept it no matter what the test results are. "

However, we noticed that the time point of Tesla's three responses was close to midnight, which also caused some netizens to question, "can you send it during the day with a little sincerity?" , "another hair in the middle of the night? What do you think of American time? " "good boy, it's the early morning announcement again, and the media will work overtime for you all night again!"

According to CCTV news reports, Tesla Zhengzhou experience Center Zhongyuan Futa Store will make a work report to Zhengzhou Market Regulatory Bureau on the afternoon of April 22. It is willing to provide the driving data 30 minutes before the vehicle accident to Zhengzhou Market Regulatory Administration, third-party testing agencies and customers themselves. There should be a final conclusion on the true situation of the incident at that time.

In response to Tesla's statement that he was willing to provide the original data of the vehicle half an hour before the incident, Mr. Li, the husband of the activist female car owner, said, "thanks to the relevant government departments and netizens for their attention, Tesla is finally willing to relax." As for Tesla's request to Zhengzhou Municipal Supervision Bureau to designate a third-party testing and appraisal agency, Mr. Li said, "We can't accept the appointment by either party. We definitely want to find qualified and authoritative institutions ourselves." In addition, Mr. Li said that no Tesla staff had contacted him so far.

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