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A woman wearing a white T-shirt emblazoned with "brake failure" stood on the roof of Tesla's car to protect her rights at the Shanghai Auto Show, which opened on April 19, and the woman was "dragged" away from the scene by staff at the scene. Recently, a couple in Ningbo, Zhejiang Province also suspected of brake failure, two of the same accidents occurred in two months.

Wang from Ningbo spent 300000 yuan on a Tesla Model Y on Feb. 28, but something went wrong just two months after she bought it, according to the Xiaoqiang hotline-Zhejiang Science and Education. According to Ms. Wang, there was a Lexus parked in the garage at that time. When she was driving the Model Y to enter the garage, she found that the brakes could not go down and crashed directly into the Lexus in the garage, resulting in varying degrees of damage to the two cars.

Ms. Wang said that Tesla said it was caused by improper operation by the driver. Ms. Wang was sure that the brakes could not be stepped on at that time, but after all, Tesla was a big company and had background data as a basis, so she finally chose to believe Tesla's statement.

After a month, the same situation occurred in the same position. According to surveillance footage, when Ms. Wang's husband was driving Model Y into the garage, the car rushed straight into the garage without significantly slowing down, and the taillight came on at the moment when it hit the wall. Ms. Wang's husband said there was no response the first time he hit the brake, so he had already hit it when he lifted it up and stepped on it again. Ms. Wang said that she has 17 years of driving experience and her husband has 35 years of driving experience, which is equivalent to the same situation encountered by both drivers of a car.

At present, the Model Y is still parked in the garage without maintenance, and Ms. Wang said bluntly that she would not dare to drive the car again until the truth came out.

In response to the above incidents, Tesla Zhejiang media public relations official said that the first time was that Ms. Wang did not hit the brakes, and the second time was because Ms. Wang's husband stepped on the brakes 0.2 seconds before the collision, and both accidents were caused by the driver's operation. Tesla has no problem with testing the vehicle, on the one hand, the background data, on the other hand, the monitoring screen shows that the taillight before the collision is not on. Tesla said that in view of the two accidents, he will communicate and negotiate with customers, and the car owner can also test the vehicle through a third-party appraisal agency.

When asked whether background data could be provided, Tesla said that it could only be provided at the written request of the public security bureau, procuratorate, court and other government regulatory departments. At present, the problem has been reflected to the Ningbo Yinzhou District Market Supervision Bureau, which said that because the vehicle was purchased in the name of an enterprise, it is not protected by the "Elimination Law", but it can appeal through the dispute resolution platform. At present, Ms. Wang's situation is also accepted by the platform.

The position of Tesla in the Chinese market is self-evident. According to the first-quarter financial report released by Tesla, the operating income during the reporting period was US $10.389 billion, of which the Chinese market was US $3.043 billion, accounting for 29.29%. Global car delivery is 185000, of which more than 69000 Model 3 and Model Y are sold in China, accounting for 38 per cent. The Chinese market is Tesla's second largest market in the world, but judging from the financial data in the first quarter, the size gap between the Chinese market and the US market is narrowing further.

Tesla's sales volume in the Chinese market has repeatedly reached new highs, but Tesla's reputation has declined and quality problems have emerged one after another. A Tesla crashed into a steamed bread shop at the Taicang vegetable market in Jiangsu province on April 27th, injuring many people. On April 19, a female car owner Tesla, wearing a white T-shirt with "brake failure", stood on the roof of Tesla and shouted "Tesla brake failure". In August last year, a tragic car crash occurred in a residential district in Lucheng District, Wenzhou, Zhejiang Province. A Tesla Model 3 crashed through the stop bar of the parking lot at extremely high speed, then veered violently into a number of cars in the parking lot, and after the collision, Tesla flipped directly, the front part of the Model 3 was completely destroyed, and the owner of Tesla was seriously injured in the accident. After seven hours of rescue, he was finally out of danger. In several incidents, Tesla insisted that there was no quality problem with the vehicle, which was a problem with the driver's operation. In this regard, in order to take precautions, some car owners installed monitoring on their Tesla brake pedal to monitor the brake pedal in real time.

On February 8 this year, the State Administration of Market Supervision and Administration, together with the Central Internet Information Office, the Ministry of Industry and Information Technology, the Ministry of Transportation, and the Fire Rescue Bureau of the Ministry of Emergency Management, jointly interviewed Tesla Automobile (Beijing) Co., Ltd., Tesla (Shanghai) Co., Ltd., regarding abnormal acceleration, battery fire, vehicle remote upgrade (OTA) and other issues reported by consumers.

In response to the interview between the five departments, Tesla issued a statement in response: Tesla sincerely accepted the guidance of government departments, deeply reflected on the shortcomings of the company in the business process, and comprehensively strengthened self-inspection. We will strictly abide by Chinese laws and regulations and always respect the rights and interests of consumers. At present, the company is strengthening the internal working mechanism and process and strengthening the internal management in all aspects under the guidance of the competent government departments. For the problems reflected by consumers, we will systematically investigate, earnestly implement the protection of consumers' rights and interests, further implement the main responsibility of enterprises for quality and safety, and effectively maintain social and public safety. we will better contribute to the healthy and healthy development of China's new energy vehicle market in the future.

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