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Car owner Mr. Liang revealed to the media that the new car he bought in a brand 4S store in Changsha was damaged by an intern in the 4S store before he got it. The 4S store first means to take insurance, and then it is called full responsibility on the store intern, allowing the store intern to buy the accident car with all the money.

Mr. Liang disagreed with such a solution. "the intern's salary is estimated to be only more than 1000 a month, so how can he buy the accident car with all the money?" Mr. Liang said: "on May 15, after checking and accepting the new car at the store, I paid in full and took out vehicle insurance." When I went to pick up the car on May 17, I found that my new car collided with the nearby commodity car in front of the 4S store. The 4S store told me that the accident was caused by the store's intern error.

From the photos revealed by Mr. Liang, we can see that the entire bumper on the right rear of the new car was cracked and the right rear of the car was badly scraped. Mr. Liang said, "because this is the first car in my life, and it is also a wedding car, I will be more or less excited. I get up early and take a taxi from home for an hour to the 4s store. I didn't expect that the new car was damaged before I got it."

After the incident, the 4S store said that the insurance for the accident car has been in effect, and it can apply for insurance by itself, and let the scraped commercial car be repaired together, and the extra insurance cost will be borne by them. " Mr. Liang thought that the new car he had just got was damaged by someone in the 4S store, and it was impossible for him to buy a car with a problem, not to mention depreciation charges, and other costs, all expenses. In response, Mr. Liang asked the 4s store to return and replace the vehicle, while the 4s store shifted all the responsibility to the sales and 4S store interns, saying that the car had been delivered at the company level and had nothing to do with the 4s store, leaving the sales and 4S store interns responsible. "

Mr. Liang said that the 4S store company asked the 4S store intern to buy Mr. Liang's new car, and the intern also called home to discuss it, but to no avail. Then the intern in the 4S store said he was willing to pay 2000 yuan for the fee. "

Mr. Liang's girlfriend said: "this is not easy for anyone. We cannot accept that all the responsibility is put on the interns, because the interns in the store may only earn more than 1000 a month." For the company level, there is still no solution. " There is really no way to report in 12315, and complaints have been made on the black cat complaint platform. On May 19, relevant media contacted the 4S store, and its staff said that the two sides had agreed to replace Mr. Liang with a new car.

So what should we do if we encounter such a situation? If the problem is really caused by the 4S store, then the 4S store must be held responsible. Generally speaking, 4S stores will communicate with car owners first. If the invoice has been issued and all the formalities have been completed, but only the pick-up car, they will propose to repair it first, and then give the corresponding compensation, send some small things or send maintenance, and so on, because the vehicle has been invoiced and is unlikely to be replaced. can only be negotiated to a degree acceptable to both parties. Of course, this method of treatment is based on a small rub, if the injury is very serious, it is indeed unacceptable, you can also ask to change cars. But this process will be relatively cumbersome, after all, the car can only be repaired by the 4S store as a second-hand car, and then replace a new car for the owner, which is not small, so only if the vehicle has a serious traffic accident, the 4S store will agree to change the car.

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