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Recently, there has been a complaint about the blockage of a large area of particle trap in FAW-Volkswagen Exploration Mountain. Mr. Li, the owner of the car, revealed to the media that a total of more than 700 car owners in his two car groups had encountered the same problem.

Car owner Mr. Li said: he bought a deluxe version of FAW-Volkswagen Tanyue 330 at Tianjin Airport Haozhong 4S store in December 2020, and when he drove to 1400 kilometers, there were some phenomena, such as double fuel consumption, weak low-speed acceleration, low-grade noise and so on. Usually, under the same road conditions, about 9 oils become 16-18 oils. After the emergence of this problem, Mr. Li immediately went to the 4S store, and then there was no problem with the 4S store, so he suggested that he should observe it for a period of time. After running for about two days, the symptoms are still not relieved.

Then Mr. Li learned through the forum that many car owners had a similar situation, which was caused by the blockage of the particle trap. Mr. Li and the 4S store gave feedback, and they said it could be the cause. It is suggested that Mr. Li should pull the highway, and after operating according to the method in the instruction manual, the problem of blockage will be solved temporarily. But Mr. Li said there were two more traffic jams at 2400 km and 3700 km respectively. Mr. Li is currently in two rights groups, in which there are about 700 car owners, all of whom have frequent congestion problems with particle traps.

In addition, Mr. Li said that the FAW-Volkswagen instruction manual is clearly written and short-distance driving is not recommended. However, when this information was bought, none of the sales mentioned this matter in advance, including the sales to the car sellers. They did not know whether they knew about this matter until they heard the car owners say that there were frequent traffic jams. This causes a lot of trouble for car owners, because Mr. Li commutes a little more than 10 kilometers a day, and it is impossible for him to go to the highway every 1000 kilometers.

With regard to the problem of frequent congestion of particle traps, Mr. Li said: communicate with the manufacturer 400, including 4S stores, the 4s store is to ask Mr. Li to pull the highway, call 400400 and ask the 4S store to call the car owner. It's like kicking a ball. This problem has not been fundamentally solved. And the manual says to drive at a minimum of 80 kilometers per hour, taxi, and then repeat the operation. But for car owners who use cars in cities, basically you can't find a way to glide on the main road to 80. Even if this action is completed on the highway, there is still a great risk, because when driving, you can not concentrate on driving, but with the purpose to drive the car, which has great safety risks. Tanyue itself is a 380 model, and it seems that this particle trap has not been installed at present. It shows that the manufacturers have this technical strength.

But what we don't know is why Tanyue 330 is equipped with a particle trap and is clogged frequently. It shows that this is also an immature technology. Mr Li said: we are just ordinary consumers who have to pay for the immature technology of the manufacturers. I think this is a very unreasonable thing. And now there are still many sales when selling cars, saying that the problem of frequent congestion of particle traps has been solved, but at present, none of our more than 700 riders has received a positive reply from the manufacturer. Said the problem had been solved.

Mr. Li also said that other riders, especially those in the northeast, sometimes block up a tank of fuel twice in winter, which basically runs less than 400 kilometers. Then there are some cyclists who are stuck in traffic 15 times a winter. These are some real cyclists in the group. If this problem is left unchecked, then these cyclists will not be able to drive the car normally. Even if you can drive normally, there are great safety risks when you go to dredge it. So now everyone's demand is for manufacturers to solve the problem of frequent blockage of particle traps to help riders as soon as possible. Instead of passing the buck again and again and playing the ball. As of the press release, the manufacturer has not yet given a clear reply to the situation.

From the data of the ranking of car quality network, the number of complaints about FAW-Volkswagen Mountain Exploration is the largest, ranking first with 1421 complaints within a year. Most of the problems reflect that the fuel consumption of FAW-Volkswagen Tanyue particle catcher is too high, and this problem can directly lead to vehicle acceleration failure, increase fuel consumption, shift frustration and so on.

What is the particle trap of a car? Particle trap, also known as gasoline engine particle trap (Gasoline Particulate Filter, hereinafter referred to as "GPF"), its function is to capture carbon particles and other small particles before they enter the atmosphere, so as to meet national or local emission standards. It is understood that GPF can capture more than 90% of the soot produced by the engine. After the adsorption amount of particles reaches a certain degree, it can burn at high speed and become harmless carbon dioxide emissions.

To put it simply, GPF is equivalent to wearing a mask to the engine exhaust system to filter the tiny particles in the exhaust. When it reaches a certain stock, it will automatically burn the captured particles, thus achieving cycle work. Since the implementation of the national six emission standards, FAW-Volkswagen has chosen to install GPF for this product in order to meet the emission requirements.

As Mr. Li said, the instructions for exploring Yue also clearly stated: "in normal driving, the filter will clean itself. If it cannot be cleaned by itself (such as continuous short-distance driving), the filter will accumulate carbon and need to be cleaned (regenerated). In order to support the regeneration of the particle filter, the company recommends avoiding long-distance driving." However, from the perspective of car owners: this undoubtedly brings unnecessary trouble to car owners, because no one will often run the highway, and now most of them are urban cars. It is learned from many car owners that when many vehicles drive less than 10,000 kilometers, the vehicles are clogged with particle traps, and a number of car owners say they have cleaned up many times.

At present, most riders reflect that the current manufacturers do not fundamentally solve the problem, and only provide two solutions, one solution is to let the vehicle run at a certain high speed for dozens of minutes, that is, to run at a high speed for more than 80% for a period of time to eliminate the blockage and use the particles blocked by high temperature combustion. Another option is to forcibly implement the particle trap regeneration operation in the 4S store, that is, the vehicle starts the fire in place, step on the throttle to keep the vehicle at 3000 revolutions for about 30 minutes, and let the exhaust temperature exceed 800C to burn some of the particles. Most car owners think that the two plans of the manufacturer are unreasonable. Car owners say that every time this happens, do they have to spend more than 100 yuan of fuel to solve the problem by means of high fuel consumption, or is it difficult to run on the highway in three or two days?

It is understood that Tanyue is a SUV model launched by FAW-Volkswagen in 2018 after the compact SUV T-ROC. It is based on the Volkswagen MQB platform and is positioned as an urban middle-class family. Since the listing of Tanyue, it has been loved by a large number of consumers, with cumulative sales of 179400 vehicles in 2019. But by 2020, Tanyue's sales declined, with about 168500 vehicles, ranking 10th in the domestic SUV rankings. It is worth noting that in April 2021, Tanyue sold only 4515 vehicles.

For Tanyue, although earlier sales have been good, but the number of complaints has been high. Judging from the current sales data of Tan Yue, the sales of Tan Yue is showing a downward trend. In fact, whether or not the particle trap blocks the sales of Tan Yue, manufacturers must fundamentally solve the problem for motorists. The road for 100 car owners to protect their rights may be just the tip of the iceberg. I hope that manufacturers can face the problem squarely and give consumers a reasonable solution as soon as possible.

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