AutoBeta(AutoBeta.net)06/04 Report--

Recently, the owner of the car, Ms. Liu, revealed to the media that her new Audi car had engine failure during driving. The after-sales staff said to him: we need to wait until the system is updated in July before it can be repaired, and we can continue to use the car at present.

Ms. Liu said she bought a deluxe version of the Audi A4L with a 40 deluxe version at the Wanbang Audi 4S store in Jiangsu Province on May 12. Landing 311000.

On May 28, in the process of driving on the main road. The vehicle display screen popped up and the engine failure called for an emergency stop, and then the car stopped automatically. Ms. Liu said it was useless to step on the throttle and brakes. Then she towed the car to the 4S store. After 4S repaired the vehicle, she said: now the 4S store cannot be repaired. It must wait until July. It is said that it is because of the system upgrade that there is no way to deal with it now.

Ms. Liu asked the 4S maintenance personnel why the engine failure was displayed, but the other side did not say, nor did they give their original data view and background data. It only means that we have to wait until July to upgrade the system, and that when there is no way to repair it in these two months, the advice is to drive less and hit the road less. Ms. Liu said she did not approve of the 4S solution. Ms. Liu said the car had not been repaired yet and there were potential safety risks. On the other hand, the customer service directly returned the car keys to Ms. Liu and let Ms. Liu continue to drive the car on the road, saying that it would be repaired again in July.

Subsequently, Ms. Liu also revealed to the media the relevant recording of communicating with the 4S salesperson. In the recording, the 4S store salesperson said: "the car is just a product, more than 3000 kilograms. You ask the Audi manufacturer to say that you buy a car, and you promise me that this car will not have any trouble in the future. Who can guarantee you that there is no problem with this car now? this is this period of time. Please pay a little attention to it when using it. "

According to the relevant data, the failure of Audi A4L engine is usually caused by the following reasons. It is caused by poor gasoline quality, oxygen sensor failure, air flow sensor failure, spark plug carbon deposition, water temperature sensor damage and so on.

Specific problems in Miss Liu's vehicle lead to engine failure, which has yet to be repaired and tested by 4S. At the same time, I also hope that 4S store can help Miss Liu deal with it as soon as possible. After all, engine failure is a problem that can not be ignored. This is directly related to the driving safety of car owners, and we will continue to pay attention to the follow-up.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat