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Recently, some car owners reported to the media that they had bought an ideal ONE, and there was something wrong with the car on the same day. After that, the ideal service center repaired the vehicle, but asked it to sign a confidentiality agreement.

Mr. Xiu, the owner of the car, said: his ideal ONE was bought more than a month ago. I chose this car because it is a new energy vehicle. It can be registered with a new energy license plate in Hangzhou without a lottery. The total cost of the vehicle is 328000 yuan. Not long after picking up the car on April 27, I found that when the car was driving at a low speed, the left front wheel of the vehicle would make a metal knock. The next day Mr. Xiu sent the vehicle to the ideal service center for testing. The service center staff said: there was something wrong with the shock absorber of the vehicle, and then the shock absorber was replaced for the vehicle. After replacing the shock absorber, he was asked to sign a confidentiality agreement.

From the consent form provided by the car owner, we can see that the ideal car gives away an extra set of pedals, requiring Mr. Xiu not to file a relief claim or disclose the contents of this consent form to the media, consumers' Association, industry and commerce, taxation, arbitration, court, etc. However, when Mr. Xiu signed the consent form, he added a sentence after his signature: if the same problem arises, the above agreement is invalid.

Mr. Xiu reflected that after the problem with the left front wheel of the car was solved, on May 28, the vehicle's right front wheel made an occasional noise. The symptoms are the same as those in the front left wheel. In addition, Mr. Xiu said that it was very bad to buy the car back. On one occasion, it suddenly went out of gear in Shandong, and then stopped for about 20 minutes. Then he contacted the ideal service staff and did not give a solution. Later, when the car was ready, it could be put into gear again.

Mr. Xiu said that the abnormal noise of the right front wheel and not being in gear are occasional, sometimes it occurs, and sometimes everything is normal. This brings a lot of psychological pressure to your driving. In addition, Mr. Xiu said that this is not the problem of his car case either. after joining the car friends' association, he found that many motorists had also encountered this situation.

It is worth noting that the new ideal ONE went on sale on May 25, with a price of 338000 yuan and 348000 yuan. The new model does not change much in appearance and interior, mainly in the software and hardware of the auxiliary driving system and configuration adjustment and upgrade, the new car added / upgraded AD advanced driving assistance system, Gaud HD map, double "range 3" chip and other configurations, the power system is still composed of a 1.2T three-cylinder engine and generator, pure electric mileage 188km, integrated mileage 1080km. Compared with the old model, although the price of the new ideal ONE has been raised by 10, 000 yuan, it has been upgraded in software, hardware and configuration of the auxiliary driving system. Generally speaking, the new model is still very sincere. According to reason, the upgrade of the old model is a normal operation, but the key point is that many consumers do not know that the ideal car will be listed in the new ideal ONE, which also leads to the dissatisfaction of many old owners of the ideal ONE.

According to relevant data, the ideal ONE delivered 4323 vehicles in May, an increase of 101.3% over the same period last year and a decrease of 21.95% from 5539 in April. Ideally, be confident about next quarter's delivery. Ideal plans to sell more than 10,000 cars a month by the end of this year, increasing the number of retail stores from the current 83 to 200.

We will also keep an eye on the follow-up progress of Mr. Xiu's incident this time.

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