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Recently, Sister Wang in Tongxiang, Jiaxing, reflected to the media that she had her eye on a Harvard Rabbit SUV and found that it was not a new car after paying the down payment and deposit. Harvard franchise store sales said that it was Sister Wang who did not take the initiative to tell not to show the car.

What exactly is the situation? Let's take a look.

On June 16, the Wang family went to Jiujiuhaofu franchise store in Tongxiang, Jiaxing to see the car. They took a fancy to a Harvard Red Rabbit SUV. I plan to buy it for my daughter. The price of the car is 135000, with a down payment of 45000 and a deposit of 5000 yuan. Sister Wang said that the sales said that this is the new model is beautiful, she also likes this style to look good. Did you ask if there were any sales cars at that time? Sales reply yes.

The next day, Sister Wang and her family came to pick up the car. When all the formalities were done, she found that the sample car of the booth was missing. Then Sister Wang asked whether the car she had bought was an exhibition car, and the sales said it was a new car. Similarly, the exhibition car is for everyone to see. Sister Wang said: there is still a difference between the exhibition car and the new car. She wants a new car.

In addition, Sister Wang told the media: "in the process of looking at the car, picking up the car, and going through the formalities, the whole sales process did not mention that what was sold to him was an exhibition car." Now the other party has always stressed that the sample car is also a new car, and he is very angry about it. "

Sister Wang said: the exhibition car can be sold to me, but you must communicate with yourself in advance. Subsequently, Sister Wang came to the franchise store with the media. Zhang, manager of the Harvard franchise, said, "after seeing this car, ah, there is no rule that our exhibition car cannot be sold." I had communicated with Sister Wang before, and the car was here, and they asked me to develop the engine module, and the car was sent, and I showed him this one. If it wasn't for this one, how would we issue a ticket for her and how would the customer pay the down payment? This is not a very clear truth. "

In addition, Manager Zhang also said for example: "if a person goes shopping and doesn't see anything, how can he pay for it?" Manager Zhang said that this car is a new car made in May this year, and it is also the only existing car. " Sister Wang said that she could not accept Manager Zhang's statement and hoped that the store could transfer a new car or get a refund. But Manager Zhang said: the invoice has been issued, the insurance has been done, the customer's loans have come out, and he will help solve what can be solved, and now the vehicle cannot be refunded. If there was no denying that some customers strongly demanded not to show the car, if I showed her the car, that was my problem, but the customer did not tell me not to show the car.

Manager Zhang said: this is because there is a deviation in understanding between the two sides. Then Sister Wang fed back the situation to the Harvard 400 after-sales hotline, and the customer service said: "at present, there is no way to give it directly to the treatment plan. I will reflect the situation to the disposal department of the manufacturer, and so on." the 4S store will be used as the manufacturer's terminal to contact customers. The time is about 2 to 3 working days. " Finally, the store said that the compensation would be 5000 yuan to Sister Wang, and Sister Wang accepted it.

It is worth noting that there is a difference between the exhibition car and the new car, the new car is a brand new car, all the parts, appearance and interior are brand new. Because the exhibition car needs to be displayed, no matter the appearance, interior decoration or internal parts will be all damaged, and its relative price will be more favorable. The exhibition car is displayed by users in the 4S store, which is usually shelved in the showroom for a long time, and it often needs to recharge the car battery, which will hurt the car battery first. In addition, the display car has to tear off the outer package, which has caused a certain degree of aging to the appearance and interior decoration. The new car is all new from the inside out.

Some professional legal personages said: if you buy an exhibition car, you must first have sufficient evidence to prove that the car sold to consumers is an exhibition car, you can check the frame number on the insurance policy, or you can find relevant professional departments for identification. If the car purchased by the consumer is an exhibition car and the merchant does not inform the consumer that the merchant has cheated the consumer, the consumer has the right to require the merchant to replace the new car in accordance with the contract. If a consumer buys an exhibition car without being told to do so, he can negotiate with the businessman. if the negotiation fails, the consumer can also lodge a complaint with the local consumer protection agency and the local department for industry and commerce, complaining that the merchants have cheated consumers.

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