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According to media reports, a number of car owners reported that Tesla Model X and Model 3 and other models were suddenly unable to connect with the App. In response to this problem, Tesla responded that the problem is mainly due to the lack of real-name authentication of the vehicle SIM card.

In this regard, Tesla responded, mainly because the car owner did not carry out real-name authentication of the SIM card, and has reminded the car owner many times through public channels and text messages, and is still in the process of reminding and communicating.

In addition, Tesla also provides the process of real-name authentication:

Wechat searches the official account [Unicom's real name registration]

Click Real name Certification-Select Brand-enter 17-digit complete frame number

Enter personal / business information-upload photos-confirmation information

Video verification-follow the on-screen prompts to turn on the mobile phone video recording function and read the numbers on the screen at a uniform speed

Tesla said that car owners have been informed in the previous notice that from April 1, 2021, mobile network operators will restrict the Internet access function of car SIM cards for customers who have not completed their real name authentication.

It is understood that Tesla's vehicle needs a built-in China Unicom Internet of things SIM card to provide Internet access services, otherwise the App will not be able to control all the operations of the vehicle; in the course of use, if the App is not connected, it will be troublesome for the car owner to adjust the air conditioner and open the door. In addition, the mobile network signal is not good or no signal, even if the "always connect" is turned on, it will not be able to wake up the vehicle.

Starting from April 1, 2021, for customers who have not completed their real name authentication, mobile network operators (China Unicom) will restrict the Internet access function of vehicle SIM cards in accordance with the law. At present, Tesla SIM card real-name registration can be completed in the following two ways: 1. Mobile phone online self-help authentication; 2. Go to Tesla Service Center.

On this SIM card real name authentication, some netizens commented on the forum: "SIM card real name authentication is necessary, it is said that the network speed will be faster", "since it is the name of your own car, just verify your real name!" If you do not recognize it, you will often be interrupted. "if you don't recognize it, you will often be interrupted," another netizen said.

Controlling the vehicle through APP is a feature of Tesla. Users can start with one button, unlock without key, check the power and charging of the vehicle through APP. In addition, the car owner can also locate the position of the vehicle through the APP and use the mobile phone to lift and lower the window. Also because of this convenient operation, Tesla APP in some parts of the United States experienced a large area of downtime in 2019, while most Tesla car owners did not have the habit of carrying physical keys. After the Tesla APP outage incident, the mobile phone key invalidated so that Tesla car owners could not travel for several hours.

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