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Continuous fermentation angered the car owner, extreme krypton CEO made a public apology.

2024-11-22 Update From: AutoBeta autobeta NAV: AutoBeta > News >

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AutoBeta(AutoBeta.net)07/13 Report--

On April 15, the polar krypton brand was officially released, and the first model, polar krypton 001, was officially launched, with a total of three new models, with a subsidized price of 28.1-360000 yuan. Extreme Krypton 001 is based on Lecker ZERO Concept and retains the classic split headlights of Lecker. The headlights are integrated with the forward air grille at the same time, coupled with the lower front of the car, the front face of Pole Krypton 001 is still highly recognized. In terms of power, Pole Krypton 001 launched three models, namely long-range dual-motor WE version, ultra-long-range single-motor WE version, ultra-long-range dual-motor YOU version. Among them, the double motor version is equipped with permanent magnet twin electric drive system, the maximum power 400kW, peak torque 768N ·m. The single motor version carries a single motor with RWD, the maximum power 200kW, and the peak torque of 384N ·m. Due to the high appearance of extreme krypton 001, it has attracted much attention from consumers as soon as it is pre-sold. On June 15, Polar Krypton announced that it would suspend the receipt of Polar Krypton 001 from now on. Due to capacity constraints, all deliverable orders within 001 years have been sold out.

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Less than two months after its launch, extreme Krypton 001 announced a suspension of bookings due to capacity constraints, which is enough to show that the model is no less hot in the market than the current Tesla. However, it is such a highly sought after model that has been caught up in public opinion recently. According to the owners of the polar krypton Dading, the original standard configuration of the polar krypton 001 is now a paid option, and the price of the new car begins to rise before it is delivered.

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According to reports, the new polar krypton car has already begun to "cut leeks" before delivery, and the original standard configuration has become a paid option. For example, the rear row of the polar krypton 001 car is equipped with privacy glass, and the difference in the glass configuration between the WE version and the YOU version is not noted in the official configuration table, but there is no privacy glass in the WE version. In addition, the polar krypton 001 comes from Geely SEA's vast architecture. 800V high-voltage fast charging is a highlight of the car, which can be recharged for 5 minutes and has a range of 120km, but now the owner says the news is that 800V high-voltage fast charging becomes 400V.

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In addition to turning the standard into a paid option, the price of the new car began to rise before it was delivered. Some car owners found that the price of the polar krypton 001 WE version has changed from 266000 yuan to 284000 yuan, which means that car owners who decide from June 15 to July 31 will have to pay an extra 5400 yuan for the car. However, the official message given earlier is that the price will not change until July 31 (inclusive). In response to the reasons for the price increase, polar krypton officials said that it was uncertain about the state subsidy policy in 2022.

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The practice of extreme krypton cars has triggered condemnation and criticism from car owners. On the Internet, many owners of extreme krypton 001 have cancelled their plans, and some owners who have decided to do so have also begun to transfer or cancel orders.

On the evening of July 12, an Conghui, CEO of extreme Krypton, posted an apology on extreme Krypton APP for the incident, apologized to users for the recent problems caused by the extreme Krypton brand, made a series of explanations and reflected on its work.

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An Conghui said on APP that in order for everyone to pick up the car as soon as possible, we released instructions on delaying three new configuration options on July 10, but ignored everyone's urgent need for personalized configuration. Many users raised questions and suggestions on this.

Over the past 40 hours, the product, R & D, manufacturing, supply chain and other teams have repeatedly demonstrated and evaluated a variety of options, and finally decided to respect the user's right to choose and open three new configuration options to all users. The resulting additional investment is borne by polar krypton.

Users will enjoy the 2021 state subsidy when locking the order. If the delivery is delayed to 2022, we will bear the national price difference. Starting from July 20, you can select or modify the configuration through the polar nitrogen APP, and the optional prices of the three new configurations will be released in APP after the subsequent verification price.

An Conghui finally said, "as a young brand, extreme Krypton is not perfect, and there is still a long way to go. Everyone's every spur is to hope that extreme Krypton will develop better and is the driving force for extreme Krypton to move forward. We will continue to listen to the voices of our users. Welcome to chat with us at any time. We will respond to everyone's concern in a frank and transparent manner and work together to build a big family of extreme Krypton."

In response to an Conghui's public apology, netizens on extreme Krypton APP said, "Dading blind bookings are people who really love extreme krypton, but now many friends around us change orders, which shows that our hearts are really hurt. We are a seed and an advertisement. If our hearts can't get it, then extreme krypton will fail." Some netizens also said, "many people may be waiting for an official attitude, rather than waiting for ambiguity."

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It is worth mentioning that recently, extreme krypton cars have also undergone changes in industrial and commercial information. Geely Motors withdrew from the shareholders of Polar Krypton Automobile (Ningbo Hangzhou Bay New area) Co., Ltd., and is now wholly owned by Huapu Guorun. According to Tianyan, Shanghai Huapu Guorun Automobile Co., Ltd. is an enterprise jointly established by Value Century, a wholly-owned subsidiary of Guorun Holdings, Geely Holdings Group and Shanghai Huapu Automobile Co., Ltd. Polar Krypton is wholly owned by Huapu Guorun, a subsidiary of Shanghai Huapu Automobile Co., Ltd., in which Zhejiang Geely holding Group holds a 90% stake. This move triggered a heated discussion among netizens, to which Geely issued an announcement in response to "it is now merging some of the assets of Geely Automobile Group into the listed company system and putting it under the name of extreme krypton."

In any case, the authorities also have a direct response to the incident of simple configuration and price increases of extreme krypton vehicles that caused a lot of uproar some time ago. However, the car owner's favorite 800V fast charge, polar krypton is still not mentioned, for polar krypton official compensation measures, can allay the concerns of car owners?

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