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The rights incident of Xi'an Mercedes-Benz female owner finally came to an end on the evening of April 16, when the owner accepted an apology and reached a settlement with Xi'an star Mercedes-Benz 4S store, but the aftermath of the incident is far from over. In the past few days, there has been all kinds of negative news about Mercedes-Benz, and the female owner of Mercedes-Benz once said that she was "afraid of making a wrong demonstration", and now this situation really seems to have happened. first, the Gansu Lanzhou star Mercedes-Benz 4S store, the female car owner sat on the display car Mercedes-Benz hood to reason with the 4S store staff, and then the Cadillac 4S store in Changsha was also protected by the engine hood. And this afternoon in Foshan, Guangdong, another female car owner sat on the roof to protect her rights.

The woman who defended the rights of the Lanzhou Mercedes-Benz 4S store bought a GLS400 for 1.15 million at the Lanzhou Star Mercedes-Benz 4S store on April 1. as soon as she drove 2 kilometers out, the airbag called the police, and the car owner also said that the 4S store "embezzled" the 10, 000 yuan discount for old customers to buy new cars, and also charged her 3000 yuan for labor service fees. She was not satisfied with the results of the store, and thought that there was fraud in the 4S store, so she followed the example of the female car owner in Xi'an. Sat on the Mercedes-Benz hood to defend his rights.

According to the owner, the car immediately contacted the 4S store after the alarm, but the sales response said "no problem" and asked her to leave it alone. out of trust in Mercedes-Benz, the owner drove for more than ten days. it was not until he saw the problem of the airbag alarm described by a Mercedes-Benz S-class owner on his mobile phone that he suspected his vehicle, and then contacted the technical director of Mercedes-Benz. Just know that the vehicle is not "no problem", need to do a comprehensive test, and the car owner is also dissatisfied with the "prevarication" of the 4S store.

In addition to the vehicle airbag alarm problem, the car owner also said that the 4S store "embezzled" the manufacturer's ten thousand yuan discount for old customers to buy new cars. The car owner said that she already has a Mercedes-Benz, and this purchase of a new car can enjoy the discount given by the manufacturer to the old customers to buy a new car. According to the 4S store, the discount is 8000 yuan, and the car owner found a clue on the invoice issued by the 4S store. The invoice amount is 10, 000 more than the actual amount, and the car owner said the 10, 000 was "embezzled" by the 4S store.

Lanzhou Mercedes-Benz 4S store responded that the vehicle needs to be tested, and if there is a vehicle quality problem, it can be returned and exchanged unconditionally. 4S store said that the car owner requires the testing structure to bear the cost of the 4S store regardless of whether there is a vehicle quality problem or not. as for the manufacturer's 10,000 yuan discount, it is not "embezzlement". In fact, the manufacturer's discount has already been included in the final car price, but it was not clear to the car owner at that time, "it is not a deduction of 10,000 yuan." Because the vehicle price she asked for at that time had been divorced from the market, she could only incorporate all the business policies given to us by the manufacturers. this price could not be any lower, and in fact, the discount had already been taken into account. it's just that we didn't tell our customers clearly during the negotiation. "

At present, the local industry and commerce department has intervened to investigate the incident.

The incident of protecting the rights of female owners of Mercedes-Benz in Xi'an can be said to be on fire all over the country. Female owners of Mercedes-Benz in Lanzhou have "imitated" the practice of protecting their rights by riding on the bonnet. In addition, another incident of safeguarding the rights of riding on the hood has been reported on the Internet today. This time it is Changsha's Cadillac. "do you have to be like this and sit on your hood to give a fair argument?"

The activist woman said that Changsha Hengxin Xingkai has opened Angel Star for three months before the new car has been opened, reported a three-month warranty service, and has made virtual transactions to others before the new car has been opened from the store. at the same time, there are problems such as charging financial services fees, modification fees, license fees 17000 and so on.

In the afternoon, another female Mercedes-Benz owner sat on the roof to safeguard her rights. The incident happened in front of the Mercedes-Benz 4S store in Shunde, Foshan. The pregnant woman was sitting on a red Mercedes-Benz with two black banners on white background. The pregnant woman said that the new car had a "major" engine failure on the highway for two days. Almost "one body and two lives". Police and ambulances were parked in front of the 4S store, while netizens at the scene said the staff of the 4S store were "hiding".

The pregnant woman got off the roof of the car in the afternoon, while the staff of the local market supervision department were coordinating with the pregnant woman and the store, and the 4S store involved also issued a statement saying that it would continue to communicate with customers, hoping to reach a consensus as soon as possible.

The owner said she bought a Mercedes-Benz at the Yifu Mercedes-Benz store in Shunde on April 4 and found a fault on April 6, which has been on and off. On April 15, she found that the generator suddenly ran out of power on the highway from Zhongshan to Shunde, and then she returned to the 4S store for negotiations. The 4S store initially agreed to replace parts and has been in a state of negotiation ever since.

At about 11:00 this morning, Ms. Xiao, accompanied by her husband and brother, came to the 4S store and climbed to the roof of her Mercedes-Benz after waiting for the staff to get no reply for three hours. the car owner said that he had no choice but to take it on the premise that he was sure of his personal safety.

With regard to this matter, Yuan Qicong, a well-known car critic, also got the news that it was said that the owner of the car turned on the engine fault light while driving at high speed, but did not turn off the engine. After testing, it was found that it was the fault code of the generator. The 4S store claimed the generator assembly for free for the car owner for insurance, but the owner did not agree and asked for a refund of one for three.

Prior to this, there was also a car owner protection incident at Zhengzhou Star Mercedes-Benz 4S store. Ms. Wang spent 400000 on Mercedes-Benz at the 4S store. Less than 24 hours after picking up the car, the steering wheel power system suddenly failed while driving. Ms. Wang thought that the situation she encountered was fully in line with the "three guarantees" regulations, requiring the return and replacement of the car, while the 4S store proposed to change accessories. After the matter was exposed, under the pressure of public opinion and the coordination of the industry and commerce department, on the afternoon of April 15, Zhengzhou Star Mercedes-Benz 4S store decided to return all the car money to Ms. Wang immediately.

At that time, Ms. Wang said in a hurry, "are you going to force me to sit on the hood like a female car owner in Xi'an?"

After hearing the remarks made by Ms. Wang in Zhengzhou, the female owner of Xi'an Mercedes-Benz raised her concern: I was afraid that I had made a wrong demonstration. The female owner of Xi'an Mercedes-Benz said that because of the same "Mercedes-Benz incident" in Zhengzhou, she was now very afraid of giving a wrong demonstration to the whole network, mistakenly making others think that only in this way can the problem be solved. The female car owner also said that if the result of the 4s store is reasonable and legal, it will be carried out in accordance with the national three-package regulations.

The incident of safeguarding the rights of female owners of Mercedes-Benz in Xi'an reflects a common phenomenon in the industry, which can only be paid attention to and solved quickly by "making trouble", but it is not a phenomenon that should be found in a society ruled by law. However, the phenomenon of "protecting rights by sitting on the engine cover" worried by female owners of Mercedes-Benz in Xi'an has been imitated.

There are many hidden rules in the automobile sales industry, such as in-store insurance, price increase sales, financial service fees, and so on, and there are many disputes between 4S stores and customers, and consumers are perfunctory and "kick the ball" in the protection of daily automobile consumption. it is also common to be "selective response", so in many cases consumers have no choice but to "cry, make trouble and hang themselves three times". In any case, the Xi'an Mercedes-Benz female owner rights incident caused a sensation throughout the network, and during this period of time, domestic 4S stores are also worried, presumably the car owners are also aware of this point, whether there are quality problems in vehicles, whether 4S store practices are reasonable for the time being, it is inevitable that dealers and manufacturers will take this seriously for car owners' questioning and safeguarding their rights.

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