AutoBeta(AutoBeta.net)07/15 Report--

Recently, Ms. Xu from Jiangxi Province reported to the media that the Audi Q3 car she bought less than two years ago had experienced roof leakage three times, and maintenance staff said the skylight seal was not well sealed when the vehicle left the factory. Seeing that the three-year warranty period was approaching and worried that the same situation would have to bear high maintenance costs, Ms. Xu proposed in the process of after-sales negotiations with Audi that she hoped to carry out a "lifetime warranty" for roof leakage, but she was refused. Audi manufacturers repeatedly stressed in their reply to Ms. Xu that the national three-guarantee policy does not provide corresponding compensation for roof leakage.

Ms. Xu said that in the later stage, in order to facilitate negotiation, Audi manufacturers divided Ms. Xu's vehicle to the 4S store in Shangrao, Jiangxi. The 4S store in Shangrao in Jiangxi gave Ms. Xu a solution: buy the maintenance package of the 4S store, and later can continue to check the roof leakage problem. but repair replacement parts need to pay extra. "this has already happened to me, and I have to be tied up to do maintenance," Ms. Xu said of the solution. " Ms. Xu said that the problem with the vehicle belongs to the defect of the vehicle itself, which should be solved instead of being "paid" by the consumers themselves after the warranty period.

Regarding this matter, netizens also expressed one after another: the vehicle leakage problem is not a serious quality problem? Leaking water does not have a big impact on his brand, even if it is exposed, it does not matter, so it will certainly not agree to your request. It's all about the same after sale. You are the master before the sale. After sale, you are Sun.

It is worth noting that after receiving Ms. Xu's response, the relevant media also called the manager of the service department of the 4S store in Jiangxi many times, but the other party said that Ms. Xu's car was not purchased in their store, they did not have a problem, and the vehicle leakage was not within the national three-guarantee policy, and it had never provided customers with lifetime warranty service before, which could not meet Ms. Xu's demands. The media then called the Audi customer service hotline, and the customer service said that the problem had been reported, the relevant departments were dealing with it, and that the latest developments would contact Ms. Xu as soon as possible.

Relevant professionals also said on this matter: first check which part of the vehicle is leaking, if it is lax sealing of the car body or skylight body fault, and the maintenance records are complete and non-human factors can cause claims.

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