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In the past 30 days, Chery Erize 5 PLUS has been complained 108 times, ranking second on the list of complaints, according to the car quality website. From the point of view of the complaints, the problems are as follows: audio-visual system failure, chassis abnormal sound, front and rear axle and suspension system problems, seat failure and so on. The problem with more complaints is the failure of the audio-visual system.

Some motorists said that the driving recorder was blurred for the first time, unable to see the license plate number in front of it, and basically could not be seen after the speed was greater than 20 mph. It was useless if nothing happened. What should we do if there was an accident because it was not photographed clearly? At the top of the list of complaints every week, the manufacturers have not solved it yet. The car owner also said: the driving recorder is like a mosaic, which is completely incapable of recording sound, and the recording video is too vague to see the license plate of the car a few meters ago, which is of no use at all and affects the responsibility of the accident. used to check the license plate in front of the accident and so on.

In response to the complaints from car owners, Chery automobile manufacturers also replied: "after receiving the customer information from your network, we attach great importance to it: according to our Guangan Ruiyang 4S store feedback: we have contacted customers in time to invite us to enter the station." Specific vehicle problems will be actively investigated and dealt with. Our company will continue to do a good job in tracking the car and provide customers with thoughtful after-sales service and protection. At the same time, thank you very much for your attention and support to Chery Automobile. I sincerely wish you a happy life and smooth work! "

It is worth noting that the current sale of Erizer 5PLUS driving recorder is too vague, is not an exception. It can be seen from the relevant complaints that most car owners reflect the blurred display of the driving recorder. However, the driving recorder has now become a necessary tool for car owners to drive. If the image of the driving recorder is not clear during the driving process, it will inevitably affect the owner of the car and cause no change to the owner. In the face of the fuzzy problem of the centralized outbreak of driving recorders, 4S stores and Chery manufacturers have not yet given a specific solution.

An owner of the 2021 Chery Arize 5 PLUS said: on the day of picking up the car on March 25, it was found that the driving recorder of the vehicle was not very clear and could not record sound. After feedback with the 4S store, the 4S store said it was a normal phenomenon. By comparing it with other friends' cars within 3 months of using the car, it was found that the driving recorder was not very clear. In early June, when I went to the 4S store to solve the problem of blind area monitoring, I once again reported to the after-sales staff of the 4S store that the driving recorder was not clear. The 4S store replied: they had no way to solve it, they had to wait for the manufacturer's notice, and so far there was no reply. Now I don't even reply to the communication with Wechat. I called Chery's official hotline on June 29th to feedback the recorder and the service attitude of the 4S store, but I didn't get any answer.

In addition, another frequent complaint about the Arizor 5 PLUS is the abnormal noise of the chassis. According to the description of the riders, the traffic lights will make a sound like a backing at the start, sometimes it will sound when reversing, it is very difficult to park automatically, it will sound when you hit the brakes, and the brakes are very heavy.

The 5PLUS, positioned as a compact sedan, went on sale in December 2020, priced at RMB 6.99-99900, with a body size of 4680*1825*1490mm, a 1.5L naturally aspirated engine and a CVT gearbox. According to public data, from January to May 2021, Arize 5PLUS sold a total of 24159 units, with an average monthly sales of less than 5000. In April and May 2021, Erizer 5PLUS sales have declined for two months in a row.

Judging from the list of car complaints in June, complaints about old problems of Arizor 5PLUS occupy the main force, such as audio-visual system failures, and the emergence of abnormal chassis of new problems, I also hope that manufacturers can quickly find out the causes and explain to the majority of car owners, and we will continue to pay attention to the follow-up official statements and handling.

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