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Recently, it has been revealed that there is a design defect in the seat of Xilai car. From the car quality network, we learned that there has been a sharp increase in the number of complaints about three models, including the ES6, ES8 and EC6, which are owned by the company, and the complaints are basically "body accessories, electrical seat failures and other suspected design defects."

An es6 owner complained in 2019, "since I bought the es6 performance version of the car, I often have low back pain, which is getting more and more serious in the back. now, basically, I have backache and leg pain every day. I just came to the hospital to check that the lumbar disc is bulging. How to adjust and drive this seat is very tired, there are obvious design defects, there are serious problems with product quality, and there are also serious problems with air suspension and abnormal noise of the chassis. Crossing the bumpy road feels very floating. "

According to an owner of the 2020 NIO EC6, "the seat of NIO has the following problems: the front of the cushion is high and the back is low, the tilt angle is nearly 20 degrees and cannot be leveled, the front end presses the thigh, and the filler is very hard, and the thigh blood circulation is limited, resulting in numbness." The seat backrest has no shoulder support, the upper concave arc is too large, and the headrest is too protruding, resulting in sitting posture such as cooked shrimp bending, the pressure is all transmitted in the waist, and many car owners have waist discomfort or even lumbar damage; the seat center line is not aligned with the steering wheel, driving needs to sit sideways, and so on. These are completely flawed designs, but NIO officials insist they are personal experience differences. "

One car owner said, "this is completely a design flaw, but NIO insists it is a personal experience difference." At present, the owners of NIO have set up a group to protect their rights, and the number has exceeded 2000, and the number is still growing. " I learned from APP that a relevant rights protection community group has been established, which is called "Wei you bend over".

However, with the fermentation of related problems, Lailai held a communication meeting on personalized seat comfort experience in Hefei yesterday, which seemed to solve the problem of a large number of car owners reflecting the existence of NIO seats. From the picture of the scene, the adjustment content includes seat basin angle adjustment, backrest angle adjustment, seat softening and headrest adjustment, including Lulai ES6, ES8, EC6 three products.

Take the ES8 as an example, the adjustment scheme includes:-the angle of the main driving basin: replacing the four-bar bracket in the seat basin;-the main driving seat adjustment: replacing the cushion sponge;-the front headrest adjustment: the headrest is adjusted backward and softened;-seat softening: the seat and backrest are filled with comfort sponges.

It should be noted that seat adjustments for these three products are not free. Take the NIO ES8 as an example, the seat basin angle adjustment: 200yuan; the main seat cushion adjustment: 200yuan: the seat softening: the main driver 500 / co-driver 500 / second row 1000; the headrest adjustment: the main driver 200 / copilot 200; the full set upgrade, the Lai ES8 is 2800 yuan, the Lai ES6 and the Lai EC6 are both 3000 yuan. However, seat upgrades support points payment, and if the car owner has enough points, it is equivalent to a free upgrade.

With regard to the upgrade of seats by NIO, some car owners said, "it is already a product defect, so why do car owners have to pay for it?" while other car owners think that "NIO's upgrade is still quite conscientious, and the overall price is not expensive." What do you think of this matter?

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