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Recently, Mr. Ma, a Porsche owner from Shaoxing, reported to the media that he bought a Porsche Cayenne plug-in hybrid version four years ago with a warranty period of six years or 120000 kilometers. However, the car experienced battery failure just after 1080 kilometers of warranty and needed to be repaired at its own expense. The maintenance cost given by the 4S store totaled 169000 yuan.

The owner, Mr. Ma, said that in fact, there was a problem with the car during the warranty period. at that time, the fault was in a fully charged state, and the engine needed to be involved all the time without electricity after starting the vehicle.

According to the maintenance list provided by Mr. Ma, we can see that this maintenance involves the replacement of eight sets of battery modules, each with a unit price of about 12000. In addition, the cost of 169000 yuan also includes an air-conditioning compressor of more than 30, 000 yuan. According to the relevant used car website, the current price of this car in the used car market is between 60 yuan and 700000 yuan. If the maintenance cost of the car reaches 169000 yuan, that is to say, the maintenance cost accounts for more than 25% of the value of the used car.

In this regard, Mr. Ma hopes that the Porsche after-sales center can explain the problem of the vehicle's high-voltage battery and apply to the manufacturer for a reduction in maintenance costs. In addition, Mr. Ma said that when he made an inquiry with Porsche centers in other regions, he learned that the price of the same Porsche Cayenne plug-in hybrid to directly replace a new high-voltage battery module is only 80,000 yuan. At the same time, Mr. Ma learned that Porsche also has a "goodwill maintenance" policy, that is, when the vehicle comes out of the warranty period and encounters a quality problem, the manufacturer can pay the owner a certain percentage of compensation, which is another way to solve the problem. However, the Shaoxing Porsche Center said Mr. Ma's case was not applicable.

The Shaoxing Porsche Center said: "the specific number of this care policy and whether it is or not is determined by the manufacturer, and this is not required by policies, laws and regulations. This is reasonable, that is, we give customers additional applications." but it has indeed exceeded the longest warranty mileage. " In addition, the problems before and after the release of Mr. Ma's vehicle are different. The fault before the release of insurance is mainly in the engine and other aspects. At present, it has helped the car owner to solve the relevant problems, but this time the problem is mainly in the high-voltage battery. There is no connection before and after the fault. Mr. Ma did not agree with the reply from Shaoxing Porsche Center. In the follow-up, we will continue to pay attention to whether Mr. Ma needs to fully bear the maintenance cost of nearly 170000 yuan.

In February this year, Mr. Lu, a Zhengzhou Tesla Model S owner, also reported to the media that his vehicle could not drive because of battery failure, and after-sale told him that the battery was short-circuited due to water involvement. It is understood that the owner's vehicle is Tesla Model S P85. The battery board of the car is made up of 16 groups of batteries in series. A pair of battery packs includes tax of 80,000 yuan, and the whole battery pack gets 640000 yuan. If you choose to repair the battery, the cost is 220000. As a reference, the owner's Model S P85 was instructed at 852500 yuan at that time, and the current second-hand price is between 200000 and 400000 yuan.

For new energy vehicles, the battery pack is a very important part, once the damage will affect the power system of the vehicle, in the face of sky-high battery maintenance or replacement costs, many consumers say that the lifetime warranty of the vehicle is still necessary.

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