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Recently, the car owner Ms. Wu reflected to the media: on July 17, at Dongfeng Honda Hangzhou Jiangjin special sales and service store, she wanted to buy a Honda XRV off-road vehicle. The originally preferred model was a 1.5-liter comfortable version, but it was said that there was no existing car. After sales recommendation, it was replaced by a 1.5T comfortable version. The two sides signed a contract on the spot, and Ms. Wu paid a deposit of 5,000 yuan.

Ms. Wu: "I originally intended to pay in full. For the full payment, he said that there would be a discount of 20, 000 yuan. If it is divided into stages, it would be a little more discount, a discount of 22000. Later, I think about my comfortable version of 1.5L. If I land, it will be about 144000. This 1.5T comfortable version, there is no discount, the landing is still 154000."

Because she had some questions about the offer, Ms. Wu asked the sales consultant on Wechat on the morning of July 18. according to the transcript of the chat, the two sides communicated with Ms. Wu's question. Ms. Wu raised her own question, and the sales consultant answered it. Both sides' tone seemed fine. In the afternoon of the same day, in addition to the discount, Ms. Wu asked whether the 1.5T comfortable version was low, and said that the other party had not told her. Sales reply, 1.5 liters of classic is low, and said, "forget it, the list is returned."

Ms. Wu was still asking this question, and the salesman said that she didn't want to say more and was impatient and asked her to send the relevant materials to the store. When Ms. Wu said she wanted to refund the deposit at the store, the salesman replied, "go and harm other sales, don't harm me." The word "scourge" made Ms. Wu very angry.

Ms. Wu: "I was happy to buy a car, but I was full of anger. I don't understand my 'scourge'. How did I harm him? can't we consumers spend more than NT $100,000 to order a car and ask us general questions?" What made Ms. Wu even more angry was that the next day, according to what the sales said, she came to the store to ask for a refund of the deposit, but was told that the deposit was non-refundable. The other side said: "they sell personal problems, not on behalf of the company, let me follow the contract, and then, negotiate, change my car, or change sales." Ms. Wu also said that this is unacceptable.

Jiang, director of the exhibition hall of Dongfeng Honda's Hangzhou Jiangjin special sales and service store, said in an interview with the media: "it's not that we don't agree. According to the company process, we are, because our car is ready. I believe there is no problem at the company level. It may be the sales consultant. The above words are improper, resulting in some psychological imbalance among customers.

Dongfeng Honda Hangzhou Jiangjin special sales service store sales staff also said: "I interpreted some of her ideas, should be to directly change the model, or directly refund, I do not want anything more, I directly want to give her back, well, sometimes, at that time, the mood is not very good, I believe you should also be able to understand, everyone is sure, sometimes there will be some, psychological above." There are times when you are in the wrong mood. "

With regard to Ms. Wu's entangled discount and configuration, Director Jiang of 4S said: "is it necessary to fight for this thing? I believe it is the most favorable for her to go to Hangzhou at this price, because on the whole, the difference between the two cars is 10, 000 yuan, and the final landing is 145000 yuan, and the other is 154000 yuan, with a difference of 9, 000 yuan. You can judge it yourself, tax and insurance. There is a difference between the two, and there are also differences in the configuration. "

As for the problem of medium and low configuration mentioned by Ms. Wu, director Jiang said that the 1.5-liter model that Ms. Wu initially favored was divided into the classic version, the comfortable version and the deluxe version, while the 1.5T model she finally decided on started with the comfortable version, followed by the deluxe version and the flagship version. "how to judge this, you have to think that the 1.5T is a low configuration, that's fine, but it's not a minimum. I just said that the configuration difference between the 1.5L comfortable version and the 1.5T comfortable version is that there is no difference in configuration, mainly one-button start, keyless entry, and a little more, such as Tremella, or some wheel shapes are different."

Director Jiang said that after previous discussion, they had decided to refund the deposit to Ms. Wu. After completing the formalities at the scene, Ms. Wu received a refund.

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