AutoBeta(AutoBeta.net)04/18 Report--

On the evening of April 16, in the incident of safeguarding the rights of the female owner of Xi'an Mercedes-Benz, the female owner accepted an apology and reached a settlement agreement with the 4S store of Xi'an star Mercedes-Benz to buy a new car plus a ten-year birthday VIP, while the 4S store also refunded the hotly debated issue of financial service fees.

With regard to the financial service fees charged by 4S stores, it is obvious that the female car owners who protect their rights are not the only ones, so can other car owners be refunded?

On April 17, a number of media reported that the staff of the Shaanxi Provincial Market Supervision Administration said that the collection of financial service fees by merchants was unreasonable and had been notified that all car owners who had been charged financial service fees by 4S stores in Shaanxi Province could negotiate a refund with the merchants.

According to the practice of 4S stores in the past, consumers' car loans will basically be charged "financial service fees", but the fees charged and the number are not the same. If 4S stores can negotiate a refund, it is estimated that 4S stores will be overcrowded by car owners.

However, the Shaanxi Market Supervision Administration soon issued a statement on the matter, saying that the Shaanxi Market Supervision Administration had not issued such a notice, had not released such information through official channels, and that the province's market supervision system was carrying out special law enforcement and rectification, and that it would be released to the public in time after the end.

After the female car owner reached a settlement agreement with Mercedes-Benz and the financial service fee was refunded, more than one car owner went to the Xi'an Star Mercedes-Benz 4S store on April 17 to ask for a refund of the financial service fee, but these owners did not succeed in the refund. "if it is really unreasonable, it should be refunded to us," one owner said. We should not retire just because other people make a big fuss, and we will not retreat if we do not make trouble.

Xi'an Star was suspended by Mercedes-Benz manufacturers until a decision was made after the investigation results came out, while the 4S store had been emptied overnight, and a notice was posted at the door of the store: "suspend the sales of new cars." however, the after-sales service of the 4S store is still in normal operation, but for all car owners to ask for a refund of the financial service fee, the 4S store responded that there is no definite plan for a refund and it cannot be refunded for the time being. You can register first. Take the initiative to contact if there is any progress.

As the car owner said, "you can't retire just because other people make a big fuss, and we won't return it if we don't make a fuss." obviously, if the financial service fee refund of 660000 Mercedes-Benz rights protection female car owners is reasonable, then the old car owners who are also charged service fees in the Xian Star Mercedes-Benz 4S store should also get a refund, otherwise it will really become a "distribution according to noise". As for how much to return in what form, it depends on the negotiation between the 4S store and the car owner.

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