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Recently, Mr. Zheng, the owner of Roewe, reflected to the media that when he bought a car, he promised to give away the flow of the car-machine interconnection system, but it was not fulfilled after buying the car. I also called SAIC Roewe's customer service phone many times to reflect the situation, but the problem was not solved. Mr. Zheng said: in early May this year, I bought a 2021 Roewe i5 star version car in Zhuhai Glory Automobile sales and Service Co., Ltd. "when buying a car, the salesperson at the 4S store said that the manufacturer had a discount, and the i5 model could receive free 2G monthly music flow for two years and 400m WiFi traffic. I thought this was a good discount, so I decided to buy this car."

On May 27, Mr. Zheng picked up the car at the Zhuhai Glory 4S store and received a text message indicating that the traffic of the car-machine interconnection system had been effective and received the account. When the salesperson also demonstrated the operation and usage of the car-machine system, it said that it would give away the traffic as promised. However, since June, Mr. Zheng has no longer received a reminder of the amount of traffic to the account, and the actual amount of traffic has not been updated. "now the amount of traffic still stays in the rest of my first month of use. It has not been updated for nearly 3 months." Promised free of charge for two years of traffic, only took a month to update, Mr. Zheng said he was difficult to accept: "promised things, how can not be fulfilled now?" I think it is very unreasonable to infringe upon the rights and interests of consumers. " "I bought this car because of its high configuration and preferential measures," Mr. Zheng said. "I didn't expect it to end up like this."

It is worth noting that on the official website of the SAIC Roewe brand, the poster of the new i5 model shows that SAIC Roewe will provide lifetime free couplet basic traffic services. these traffic are the basic functions that can support navigation and other vehicle-aircraft interconnection systems. But did not find what Mr. Zheng called "giving away 2G music flow and 400m WiFi flow" preferential measures.

Mr. Zheng said that at that time, the sales staff of Zhuhai Glory 4S store said that this was a preferential activity of the manufacturer, and he also called the factory customer service staff, but the factory customer service staff said that there was no discount for this gift flow. Subsequently, Zhuhai Glory 4S store telephone Mr. Zheng said: "at that time, the memory is mixed, pre-sale customers have these traffic gifts." In response to the response from the sales staff of the 4S store, Mr. Zheng said: since the discount of free auto couplet traffic is used to attract consumers to buy cars, they should keep their promises. "if you don't keep your promise, it's false propaganda and deceiving consumers."

When buying cars, car manufacturers and dealers will also give a variety of preferential activities to attract consumers' attention, but these preferential activities will often be reduced to a gimmick to induce consumers to buy cars. when it is realized, it will often infringe upon the rights and interests of consumers. Some professionals said that for the verbal promises of businessmen, consumers can write their verbal promises into the written contract as the content of the agreement to protect their legitimate rights and interests.

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