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Mr. Gao from Hangzhou reported to the media that he bought a Zero S01 at a Zero store in Binjiang District of Hangzhou in April 2020 and has been driving it for about a year. Frequent breakdowns, the car parts have been almost changed, after-sales attitude is OK, but this car, he really can not stand.

Mr. Gao said: only one year after driving his zero-running S01, the battery, the sensors on the body, the face recognition camera and all kinds of plastic parts in the car have been replaced, and even the seat belt buckle has been replaced because of failure. Now the vehicle has basically been replaced except for one frame and drive motor. Recently, there has been a new malfunction. The central-controlled display screen occasionally appears black when the vehicle is reversing. On one occasion, the black screen did not have any feedback and lasted for about two hours. There has been a similar situation before, reflecting to the store that the other party's way of dealing with it is to power off the vehicle or restart the machine. I have also tried many times, but in these two hours of the process is completely unresponsive, very affecting the use of experience.

Mr. Gao said that when the car was in reverse, the screen would be black, coupled with the previous records of parts replacement. Mr. Gao said he couldn't stand it and made a request to the zero car pick up shop to replace the vehicle. In response, Zhang, the owner of Hangzhou Zero run Silver run Constellation, said that we have also noticed Mr. Gao's vehicle situation. However, they also solved the problems mentioned by Mr. Gao in time before. According to the "car three guarantees method", the conditions for returning and changing cars have not yet been met. At the same time, in order to compensate Mr. Gao, he also gives an additional compensation policy of free maintenance for life.

Mr. Gao said that he agrees with the after-sales service of zero-running cars, and every time he comes here to overhaul vehicles, they are also actively repairing and replacing them. But the problem is that there are so many problems with this car that it is impossible to repair it. He bought the car to drive, not to learn the knowledge and skills of car repair. Therefore, Mr. Gao asked to change trains. In this regard, Hangzhou Zero run Silver run constellation store owner Zhang said that in view of Mr. Gao's appeal, Mr. Gao will once again convey Mr. Gao's appeal to the manufacturer. At the same time, more plans will be given as far as possible to promote negotiations between the two sides. We will continue to pay attention to the follow-up situation.

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