AutoBeta(AutoBeta.net)08/31 Report--

On August 30, according to several media reports, a customer suspected of having booked a car at an Audi 4S store in Wuhan had a dispute with the 4S store because of the vehicle deposit. Video footage shows customers holding banners saying "deposit is not given to unscrupulous merchants" at the door of the store. Then several shop assistants came forward and tore up the banners, causing disputes with customers. The Audi 4S store then responded that the police had intervened and did not issue any statement until the results of the investigation were released, subject to the results of the investigation.

As for the reason why customers pull banners, it is suspected that the price of 4S stores starts. According to a picture on the social platform, he booked the Audi A6L on July 27 and paid a deposit of 10000 yuan, but that night he was told by the 4S store to temporarily increase the price by 25000 yuan or he could not pick up the car. In the face of the sudden price increase, the customer was very angry and went to the door of the 4S store with the rights protection sign. In response to the online exposure, the 4S store staff said that the cause was a conflict between customers and sales consultants, which was initiated by customers. The customer was not alone at that time, because the employee wore the same overalls, and when he went up to fight, the customer thought he was going to beat him.

In this regard, netizens have also posted: a word of advice is used well, it can be said that it is urgent to buy it for zero yuan, we do not need to persuade, our mouth is foot and other related comments.

At present, the cause and process of the Audi 4S store beating customers still need to be reported by the local police, and we will continue to pay attention.

It is worth noting that in a similar incident in 2018, the Audi 4S store was exposed by consumers to beat up consumers. It is understood that the customer Ms. Wu planned to buy Audi A3 cars, so they went to Wuhan Hengxin Aolong 4S store to make an inquiry. Ms. Wu said that at that time, it was received by Mr. Lu, a sales consultant in the store, and offered a discount of 3000 yuan for 181000 yuan, but no order was placed that day. Until the next day, after a comprehensive comparison of several 4S stores, Ms. Wu decided to accept the offer from Mr. Lu, a sales consultant at Wuhan Hengxin Aolong 4S store, but was told that there was no discount of 3000 yuan and that she had to pay 181000 yuan to buy a car. After going out of the store to discuss, Miss Wu finally accepted the offer of 181000 yuan. When Ms. Wu returned to the store to find Mr. Lu, she found that he was receiving other customers and had been waiting to sign the contract. At about 5 p.m., Mr. Lu asked them to buy in-store accessories on the basis of 181000 yuan, so as to ensure that they could pick up the car within a month, otherwise they could only pick up the car three months later. This caused the dissatisfaction of Ms. Wu's lover, Mr. Liu, who thought that the sales consultant's statement changed and delayed them for several hours, and at last he said that he had added accessories and felt that he had been deceived, so the two sides quarreled. Mr. Liu angrily pushed a sales consultant, Mr. Lu, other sales staff came to hear the news, the two sides scuffled together, and some people suffered skin injuries afterwards.

Then the relevant person in charge of Wuhan Hengxin Oolong 4S store also responded to this. At that time, the price to the customer was already very low, and the customer asked for another discount, so it was impossible to close the deal. The sales consultant proposed to let the customer buy jewelry, but there was no agreement. Both sides had emotions. The more they said, the more excited they became, and it was the customer who made the first move. Afterwards, the police intervened in the mediation. What is worth pondering is that the 4S store was exposed to the incident of beating customers after two years, and according to the 4S store, the customer was the first competitor on both occasions. It can also be seen from this incident that no matter who starts the attack first, such a violent method is not advisable, and the two sides should negotiate amicably, and those who cannot be dealt with can be reported to the relevant departments for handling.

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