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Recently, Miss Wu of Shunde reported to the media that the newly bought Mercedes-Benz had broken down many times. Miss Wu said she wanted to return the car. 4S said: it did not meet the conditions of three guarantees.

According to the owner Miss Wu, in February this year, she spent 325000 on a Mercedes-Benz C260L car from Shunde Beijiao Tengxing Automobile sales and Service Co., Ltd. it was a pleasure to buy a car, but a month later, the car broke down while driving. At that time, the car could not catch fire, it could not start, and it could not adjust its gear. At that time, the dashboard showed a battery icon. There is also a hint of "parking see user's manual", and then Miss Wu contacted the 4S store.

The 4S store said that it would replace the 48v battery and replaced the battery for Miss Wu's car. Unexpectedly, the day after she got the car on March 17, the car broke down again, and the problem was still the battery. 4S store helped Miss Wu replace the battery again. Battery problems repeated, Miss Wu's car normally drove for about 5 months, but on August 12, the car could not start again. This time, Miss Wu put forward a request to return the car, saying: so far, what is the problem with this car, I do not know, if the vehicle continues to use, the safety and quality of the vehicle are not guaranteed.

According to the situation reflected by Miss Wu, the person in charge of the 4s store said that the cause of the vehicle failure was that the "vehicle software communication failure" was relatively rare, and they were still solving it, but the fault had not yet reached the standard of returning the car. It said that the fault is accidental, not all cars have this problem, the probability of things can not be avoided. We will also give feedback to the manufacturer on the basis of this fact and emotion. The final result will be given to Miss Wu, but Miss Wu has not yet reached the condition of returning the car for the time being.

It is worth noting that on the afternoon of August 24, the 4S store returned the repaired vehicle to Miss Wu, but not long after Miss Wu left the 4S store, the car failed to start again. At present, Miss Wu's car has been transported back to the 4S store for maintenance and is still under testing. The 4s store also gave the latest solution: agreed to return the car, but asked Miss Wu to give a total of 30558 yuan in vehicle compensation, insurance, interest and so on. In this regard, the two sides are still in further consultation.

Regarding this matter, some relevant legal personages said: the 4S shop should return the car. Because it is stipulated in the new three-package law that within the validity period of the three packages, the engine, transmission, power battery and driving motor have been replaced for 2 times due to their quality problems, and still can not be used normally. If the consumer chooses to replace the household automobile product or return the product on the basis of the car purchase invoice or three packages of vouchers, the seller shall replace or return the product. In this incident, the vehicle can not be used normally for four times of maintenance, which meets the conditions of return.

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