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Recently, the owner of the car, Ms. Feng, reported to the media that she had bought a new Mercedes-Benz car and had only been driving for four days, while the other 28 days were repaired in a 4S store, which was tantamount to buying a faulty car.

According to Ms. Feng, she bought a Mercedes-Benz CLA imported car at the 4S store of Dexing Mercedes-Benz in Huzhou, with a landing price of 360000. The car was picked up on August 14 and broke down just one day after driving. He said that when he came to Huzhou to do business, as a result, all the fault lights were on and the car could not start. I stayed in the car for half an hour, started the car repeatedly, and it took half an hour to start, but the vehicle still had a malfunction light on, and then drove the car to the 4S store.

According to the video provided by Ms. Feng, the failure lights of the new car are all on and the hint of stopping operation jumps out. Ms. Feng said: at that time, the 4S store said it was just a minor problem and that the wiring of the computer board was damp. The 4S store said that it had done a maintenance before handing over the car, and it was washed by their staff, which caused the line to get damp. Subsequently, the 4S store changed the damp line and eliminated the fault. Ms. Feng drove the car home. However, the next day, the car's fault light came on again, Ms. Feng said: no matter how it started this time, it never started, and in the end, we had to let the trailer tow the vehicle back to the 4S store. The 4S store said that there was a problem with the heating of the computer board and asked to replace the computer board. But as the car is imported and the computer board has to be shipped from abroad, it takes 25 days to wait. On September 13, the car finally changed the computer board, and Ms. Feng drove home. Unexpectedly, the next day, the same failure occurred again, 4S store said: it is the line interface is broken.

At present, the car has been repaired, but Ms. Feng says she does not dare to drive any more. Buying your own car is for convenience, and now you are spending money on crime, which is equivalent to buying a troublesome car. I don't want this car anymore. I want to change it.

As for the problem of Ms. Feng's vehicle, the person in charge of the Huzhou Dexing 4S store said: the new car cleaned the engine room when handing over the car, and there was liquid in it accidentally, which was an operation error of 4S. All related accessories have been replaced. Why the cabin is flooded? the sales manager of the 4S store said: during transportation, the side of the cabin cover is a little dirty, and the car washers may point a spray gun at this place, which may lead to the flooding of the cabin. In addition, the 4S store said: it is impossible to return or change cars, because this is an operational error of the staff, so there is no way to carry out according to the product quality.

Zhejiang Consumer Insurance experts said: no matter what causes it, even if it is not a quality problem, it is due to the fault of the 4S store, but it is also necessary to return the car. However, the Mercedes-Benz manufacturer has stipulated that if it is a quality problem, the cost of the intermediate loss will be borne by the manufacturer. In the case of Ms. Feng, the Mercedes-Benz manufacturer will not pay the fee, but all the expenses will be borne by the 4S store itself. Subsequently, the 4S store said that if Ms. Feng was worried about the car, she could do free inspection of the car anytime and anywhere. At the same time, the 4S store also gave a series of compensation plans, and the two sides finally reached an agreement.

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