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The car owner questioned the brake failure, and the 4S store said it was an "illusion"

2024-11-18 Update From: AutoBeta autobeta NAV: AutoBeta > News >

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Recently, Ms. Li from Huzhou reported to the media that she had bought a Changan Mazda, which was still in the three-year warranty period, and had been repaired five or six times because of the brake problem.

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Ms Li said: her car was purchased in 2019 and was repaired five to six times because of a problem with its braking system. When you hit the brakes, it doesn't work from time to time. You have to step on the brakes hard before you can stop. In addition, Ms. Li said that she had crashed because of this brake problem two days ago.

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According to Ms. Li, her car was bought in Changan Mazda Huzhou Changhong Dian, which cost 210000 yuan. Subsequently, the 4S store inquired about Ms. Li's vehicle maintenance record, saying that it was not so exaggerated 56 times, but only twice, all of which were to change the brake light switch. Ms. Li said that this time she drove to the 4S store and drove very carefully, and the brakes did not break down this time. But under normal circumstances, when the vehicle does not stall, a yellow P sign appears on the dashboard. In this regard, 4S personnel said that the yellow sign is an electronic power switch, which does not affect the driving of the vehicle.

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Ms. Li believes that according to the new elimination law, consumers can choose to return and change cars if the main parts such as steering system and braking system cannot be used for two times due to quality problems. According to the maintenance records of the 4S store, the parts of the braking system have been replaced twice. At present, there is a yellow P light warning, indicating that the vehicle is still not in normal use.

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Manager Zheng of the 4S store said for Ms. Li that the switches are all consumables, not major parts. It said that when Ms. Li came here a few times ago, the brake switch was a little stuck, causing the brake lights to turn on, but there was no problem with the braking effect. After testing, the switch has been replaced. Last night, the customer's vehicle showed that there was a fault in the electronic power switch, so the customer was asked to come to the store for inspection, and the customer may think it is the same problem. At present, the brakes have been tried and there is no problem.

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The 4S store then carried out a comprehensive inspection of Ms. Li's vehicle and drove on the road with Ms. Li to conduct a road inspection. Manager Zheng of the 4S store said that when the historical data were read out at zero code, the vehicle appeared such a phenomenon, and now it has been determined by the technical director and the maintenance team leader that it is possible that the customer pulled the electronic handbrake when the brake was stopped. formed such a false appearance, now all the data, including the test drive is normal, the fault code did not jump out. For Manager Zheng's statement, Ms. Li said that there was no fault in the vehicle test on the road, but she said that because the faults were accidental, she did not agree with the view of the 4S store, and would consider looking for an authoritative organization to test the vehicle.

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