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Recently, Ms. Wei, the owner of the car, reported to the media that she bought a new Mercedes-Benz C260L monthly at a price of 370,000 yuan. It was not long before the vehicle had a problem and the fuel tank leaked oil. After negotiation, 4S agreed to replace a new car. But what I never expected was that there were problems with the new car.

Owner Ms. Wei said: September 12, in Hangzhou East Star line picked up a Mercedes-Benz C260L, oneself buy this car mainly because like its interior, plus the network speculation heat is relatively high, the vehicle as soon as listed, she came to buy. But what he didn't think of was that on the day of picking up the car, the new car had just been fired from the 4S shop. On the way to the gas station to refuel, there was a serious oil leak. The vehicle is full of oil from the rear to the front. From the video provided by Ms. Wei, it can be seen that there is indeed serious oil leakage in the vehicle. Subsequently, the 4S shop towed the vehicle back to the 4S shop, directly returned the car unconditionally, and replaced Ms. Wei with a model of the same model. But there is no explanation for why the new car leaks.

On September 18, Ms. Wei mentioned the new car on the road, but the new car appeared problems on the way, Ms. Wei said: The vehicle ran to 60 yards, suddenly a sudden brake, at that time there was no vehicle around his side, the vehicle appeared automatic braking situation. For the frequent failure of the new car, Ms. Wei had to drive the new car back to the 4S shop for maintenance. At that time, 4S shop said: as long as the system upgrade can be solved. However, Ms. Wei said that through the 4S shop system upgrade, not only did not eliminate the fault, but the vehicle problem became more serious, all the fault lights were on. The 4S store said that there would be such a situation. Subsequently, 4S shop said that the manufacturer does not recommend opening, there is no plan to return the car directly, full refund.

Half a month time, before and after 2 new cars appeared different failures, 4S shop handling is still cool, first change cars, then return cars, but Ms. Wei said: This kind of car purchase experience, really bad. Half a month he paid so much energy, but also delayed his work, in addition, he also took a taxi to run around. 4S shop whether to give a certain amount of compensation, for the amount of compensation, Ms. Wei said the amount is 10,000 yuan.

For the failure of 2 new cars, Hangzhou Dongxing Mercedes-Benz 4S shop front desk supervisor said: The first vehicle in the refueling process, There may be a problem with the vehicle seal ring, Cause oil may leak out. As for the automatic braking of the second new car, it indicates that this situation remains to be understood. At present, the information on the instrument may be a text prompt, and we will also do corresponding detection. Judging from the technology, it could be caused by the module. 4S shop said, Ms. Wei in the car purchase expenses, Can give compensation, But for Ms. Wei proposed ten thousand yuan compensation, There is no way to meet. If Ms. Wei still needs to buy other Mercedes-Benz cars, both parties can continue to negotiate subsequently, and certain discounts can be given on the price.

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