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Recently, a car owner reflected to the media that he bought an imported Mercedes-Benz E260 at a 4S store in Zhejiang Penglong, with a landing price of about 700000. It said that after driving the new car for about a week, the engine trembled and the engine fault lights were all on, but after the vehicle was restarted, the engine fault lights were eliminated.

The owner said that on July 17, the car had the same problem again, and at any time, the owner, Ms. Shi, drove the car back to the 4S store for repair. The 4S store initially said that it was a problem with the setup of the system. After upgrading the system, it needs to be tested. After the vehicle inspection, 4S said that the vehicle itself is a four-cylinder engine, and now one cylinder is missing. When the car owner learned of this, he expressed his demand that he wanted to return the car. It is understood that the engine missing cylinder mentioned here in the 4S store means that the engine has one or more cylinders that are not working properly. Ms. Shi said that in recent months, she has been communicating and negotiating with 4S stores, and at the same time, she has also approached the Consumer Protection Commission and market regulatory authorities, asking for a return of the car from the beginning to maintenance and compensation, but so far there has been no result.

In addition, Ms. Shi said that a few days ago, she received a letter from a lawyer from the 4S store because the 4S store asked Ms. Shi to return the scooter as soon as possible. The 4S store said it did so because Ms. Shi did not agree to the maintenance. But Ms. Shi said that things have not been solved, how to repair. As can be seen from the lawyer's letter exposed by Ms. Shi, it says that Ms. Shi has been in possession of the scooter for 72 days. If the faulty car is not repaired, the 4S store will no longer provide the scooter free of charge. If it is not returned, the vehicle usage fee will be charged at 300 yuan a day.

As for Ms. Shi's report on the problem with the vehicle, Yao, the after-sales manager of the 4S store, said: the preliminary judgment may be that there is something wrong with the injector of the car, because further disassembly and inspection is needed to confirm whether it is the problem of the nozzle or not. But what the customer means is that he is unwilling to dismantle and inspect the car, and he has to pay compensation for carrying the car. The amount proposed earlier is relatively high, which is up to 100000 yuan, which we really can't give here. If you return the car, in accordance with the laws and regulations. "according to the provisions of the automobile three-guarantee law, it really cannot be satisfied, and it only meets the scope of free maintenance."

In response to this, Ms. Shi's father said that as a consumer, he bought a new car with normal money, and as a result, the new car could not reach the quality stipulated in the contract, so the car was unqualified for consumers. Now that the unqualified products have been sold, the 4S store will bear the corresponding responsibility. If you drive a car for three or four months, you will recognize that it will break down in a week, which is unbearable for any consumer. As consumers spend normal money to buy a car, as a result, the car given by the 4S store does not reach the product characteristics agreed upon in the contract, and does not meet the product quality, so the car is unqualified in the eyes of consumers. Now that we have sold unqualified products, we have to bear the corresponding responsibility. The after-sales manager of the 4S store said: when buying a mobile phone, it is impossible to guarantee that everyone's new mobile phone will be 100% all right, and it is the same reason to buy a car.

At present, the two sides have agreed to consult again after the National Day holiday. We will also continue to pay attention to the follow-up situation.

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