AutoBeta(AutoBeta.net)04/19 Report--

On the evening of April 16, the incident of defending the rights of the female owner of Xi'an Mercedes-Benz came to an end. The female owner accepted an apology from Mercedes-Benz and reached a settlement agreement with Xi'an Star Mercedes-Benz 4S store to buy a new car plus a birthday plus 10 years of VIP, of which 15000 of the financial service fee 4S store also refunded.

The female car owner in Xi'an was "seduced" to use Mercedes-Benz Finance by 4S stores in various ways, and without knowing it, she was forced to pay a financial service fee of 15000 yuan. After the incident was exposed, the issue of "service fee" of auto finance was pushed to the forefront of the waves. Is it reasonable and legal for dealers to charge financial service fees?

Today, the China Automobile Circulation Association publicly responded to the "Xi'an Mercedes-Benz incident" and said that the association insists on taking facts as the basis and the law as the yardstick, and should not negate the contribution to the overall development of the automobile distribution industry as a result of individual irresponsible public opinion. Shen Jinjun, president of the association, believes that the "service fee" is one of the sources of profits for dealers, but it must be legal, compliant, and clearly stated.

In addition, Wu Feng, an expert lawyer from the expert Committee of the Association, also believes that compliance with the law and operating in good faith is the fundamental way, and the way of "collecting service fees for dealers" is definitely not enough to beat to death without distinction between right and wrong. Wu Feng said that car dealers should comply with the law and operate in good faith when collecting service fees. On the basis of fully protecting the rights and interests of consumers, car dealers comply with the law, operate in good faith, provide equivalent paid services to consumers and collect fees, which is not prohibited by national law, on the contrary, it is reasonable, reasonable and legal.

On the evening of the 18th, the New Energy Automobile Branch of the all-China Federation of Industry and Commerce Automobile Dealers' Chamber of Commerce released an article saying that the all-China Federation of Industry and Commerce Automobile Chamber of Commerce has fully communicated with legal experts and relevant departments to make it clear that it is not illegal for car dealers to charge service fees, but it needs to be legal, reasonable, open and transparent.

The all-China Federation of Industry and Commerce Automobile Dealers Chamber of Commerce believes that the assistance provided by car dealers in handling loan services is the key to the landing of commercial banks' financial services, but the collection of relevant fees should be reasonable, legal, open and transparent.

In view of the so-called "financial service fee", the all-China Federation of Industry and Commerce Automobile Dealers Chamber of Commerce put forward four points: 1. Automobile dealers provide assistance in handling loan services, which is the key to the landing of financial services of commercial banks; 2. Automobile dealers serve customers on the basis of resources and cost, and charging service fees is reasonable, reasonable and legal. 3. When collecting service fees, automobile dealers should be open and transparent, reasonable in proportion, standardized in process and taxed in accordance with the law. 4. Manufacturers should deal with customer complaints in a timely manner, and make a clear distinction between product responsibility and service responsibility.

On April 15, the China Banking and Insurance Regulatory Commission asked the Beijing Banking and Insurance Regulatory Bureau to investigate whether Mercedes-Benz Auto Finance Co., Ltd. illegally charged financial service fees through dealers. The CBIC indicated that auto financing companies should strictly abide by national laws, regulations, rules and relevant regulatory regulations when collecting fees when providing services, and follow the principles of openness, fairness, honesty and creditworthiness. Should be in a prominent position in all relevant business premises, the company's official website and other public charging items and standards, take the initiative to accept social supervision.

On the evening of the 16th, Pang Xuefeng, deputy director of the non-Banking Department of the Banking and Insurance Regulatory Commission, said that Mercedes-Benz Auto Finance Company had been asked to investigate whether its dealers had similar illegal and illegal charges nationwide, and further strengthen the management of dealers, requiring dealers not to collect fees in the name of auto financing companies to provide financial services, so as to effectively protect the legitimate rights and interests of consumers.

For consumers, what should be most concerned about is whether those who have been charged "financial service fees" can be refunded. A staff member of the Shaanxi Provincial Market Supervision Administration has said that the charging of financial service fees by merchants is unreasonable, and all car owners who have been charged by 4S stores in Shaanxi Province can negotiate a refund with the merchants.

However, the Shaanxi Market Supervision Administration soon issued a statement on the matter, saying that the Shaanxi Market Supervision Administration had not issued such a notice, had not released such information through official channels, and that the province's market supervision system was carrying out special law enforcement and rectification, and that it would be released to the public in time after the end.

After the female car owner reached a settlement agreement with Mercedes-Benz and the financial service fee was refunded, more than one car owner went to the Xi'an Star Mercedes-Benz 4S store on April 17 to ask for a refund of the financial service fee, but these owners did not succeed in the refund. "if it is really unreasonable, it should be refunded to us," one owner said. We should not retire just because other people make a big fuss, and we will not retreat if we do not make trouble.

Xi'an Star was suspended by Mercedes-Benz manufacturers until a decision was made after the investigation results came out, while the 4S store had been emptied overnight, and a notice was posted at the door of the store: "suspend the sales of new cars." however, the after-sales service of the 4S store is still in normal operation, but for all car owners to ask for a refund of the financial service fee, the 4S store responded that there is no definite plan for a refund and it cannot be refunded for the time being. You can register first. Take the initiative to contact if there is any progress.

Charging financial service fees can be said to be a common phenomenon in auto finance, and there should be not a few of these dealers who "tempt" consumers to handle auto finance and "force" car owners to pay fees, which is also a large amount of income for 4S shops. now that the illegal collection of financial service fees by dealers has been exposed, coupled with the great influence of public opinion, will it affect the market environment in the future?

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