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Recently, the owner of the car, Mr. Shi, reflected to the media that he had a range Rover and went to the 4S store on October 9 as the first insurance. Before doing the maintenance, the after-sales staff told him that the first insurance was free, but after the car was driven away, the salesperson came to ask for money again and called the police, reflecting that he escaped without paying, Mr. Shi said. A good maintenance left the store was said to run away from the order, the car owner Mr. Shi said he was furious.

According to Mr. Shi, in June this year, he bought a range Rover at the Jaguar Land Rover 4S store in Yuantong, Zhejiang Province, with a landing price of about 1.6 million. By October, the car had driven 8000 kilometers and needed the first maintenance, so he drove the car to the 4S store. The after-sales staff told him that because it was bought in this store, there was no cost for the first insurance, and when he picked up the car, he asked the after-sales staff whether he needed to sign. The after-sales staff said they didn't need it, so they gave the key back to themselves. But unexpectedly, the car drove back less than an hour, but the salesperson called and said that he did not pay the cost of the first insurance. Said to check their own car, the purchase did not say to give away the first insurance, issued a list, said to ask for money. The bill is about 2400 yuan, but Mr. Shi said he did not approve of the bill because he did not sign it, and the 4S store did not inform him in advance of the cost.

According to the repair statement provided by Mr. Shi, we can see that it includes basic maintenance service package, oil filter, vehicle fungicide, eVHC inspection and other items, with a total price of 2432.44 yuan. Mr. Shi said again that there is no problem with paying, but he should be informed in advance to determine which projects he has done, and he does not approve of this situation. In addition, the salesperson also reported that the owner of the car escaped without paying the maintenance fee. Mr. Shi said that an apology must be given and this thing needs to be explained clearly with the public security.

Subsequently, Cai, manager of the customer service department of the Jaguar Land Rover 4S store in Yuantong, Zhejiang, said: the police is a personal act of the employee, and the staff's mistake caused trouble to the car owner, and then asked the sales to apologize to Mr. Shi. It also said that this matter in the front end, did not find out the matter clearly, if there is no maintenance sent, if no one pays the maintenance fee, the sales must be paid by themselves. At that time, maybe the salesperson was in a bit of a hurry.

Finally, in view of this matter, the plan given by the 4S store is that this maintenance discount, and then give Mr. Shi a basic maintenance, Mr. Shi said to accept the plan.

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