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Recently, Ms. Zhang, the owner of a car in Zhengzhou, Henan Province, reported to the media that her family gave her a new Volkswagen Langyi car, but two days later, when Ms. Zhang checked the car, she found that the original model had been reduced, and then she went back to the 4S store to ask for an explanation. But it was splashed by the staff of the 4S store. According to the video provided by the car owner Ms. Zhang to go to the 4S store to ask for an explanation, in the video, a person did pick up a water cup, and then the camera shook, leaving only Ms. Zhang shouting.

What's going on? According to Ms. Zhang, the family bought the Volkswagen Longyi 1.5L automatic comfort version for themselves, but drove home for two days and found that the configuration of the vehicle had been reduced. From the SAIC Volkswagen product sales contract provided by Ms. Zhang, we can see that it bought the Volkswagen Longyi 1.5L automatic comfort version. Ms. Zhang's husband said the automatic comfort version should include a smart car couplet system. There is this configuration on Volkswagen's official website, but now their own vehicles do not have this configuration function. It said that the function of this smart car connection system is to use mobile phones to connect to the Internet, which is more convenient to use.

Subsequently, in response to the matter, the staff of Zhengzhou Anji Automobile sales Co., Ltd. said: in fact, the staff who splashed water had nothing to do with this matter. He was passing by at that time, and when he saw that there was a quarrel, he wanted to dissuade this process, probably because Ms. Zhang was too excited. It was Ms. Zhang who splashed water first, and then hit the staff with a Taiwan card, which led to what happened later. For the reduction problem, the 4S store staff said that this is indeed the case, because this sub-function requires a chip, but the chip is not available now, and the sales staff will verbally inform the customer when they deliver the car and sign the delivery inspection form. On the car software, although this function is written on the configuration bar, there is also a note at the bottom, that is, "above and for reference, please refer to the real car in the store."

Finally, the 4S store staff gave two solutions to Ms. Zhang's vehicle problem. If Ms. Zhang wants this function, she can place an order for her, but there is no guarantee when the goods will be delivered or when they will arrive. The second option is to return the value of the relevant functions in the form of cash. Ms. Zhang accepted the two solutions offered by the 4S store.

It is worth noting that although the final settlement of the incident is still relatively satisfactory. But when things got to this point, it shouldn't have happened in the first place. Although the lack of core may lead to the lack of some functions, this is indeed beyond the control of the 4S store, but be sure to inform the customer in advance, it is best to implement the verbal promise in writing, so that a lot of unnecessary trouble can be avoided.

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