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Recently, Mr. Gao, the owner of the car, reported to the media that he drove a Nissan Sylphy car with friends on October 4 and collided with a Volkswagen SUV during driving. The hood of Sylphy was completely lifted, the bumper and crash beam fell off, but none of the airbags of his vehicle popped up. In this regard, Mr. Gao expressed suspicion that the vehicle has quality problems, but 4S shop denied, saying it is normal phenomenon. According to the photos provided by Mr. Gao after the collision of the vehicle, the front of Nissan Xuanyi was seriously damaged, the hood was also hit and lifted, the bumper and crash beam fell off, and many parts of the front position were scattered on the ground.

"I don't think it's normal that the front of the car has crashed like this and none of the airbags have popped up," Gao said. At that time, his car speed was about 40 kilometers per hour, collision site is Nissan Xuanyi car head and black Volkswagen side parts.

After the incident, Mr. Gao sent the damaged vehicle to a Dongfeng Nissan 4S shop in Handan for maintenance. Handan Nissan 4S shop staff said that the airbag did not pop up because the car was a "side collision", the airbag did not pop up is a "normal phenomenon." Dongfeng Nissan public relations personage also said for this matter: After 4S shop related responsible person to the vehicle inspection, Can judge Mr. Gao's car collision position is in the side of the vehicle, So in normal circumstances the front and co-driver's airbag is not pop-up, These are provided to the owner of the "Safe Driving Manual" are clearly stated. For Dongfeng Nissan public relations personnel mentioned "Safe Driving Manual," can be seen on Dongfeng Nissan's official website, among which on the issue of airbag, its content is mentioned in the front and co-driver position airbag pop-up conditions and will not pop-up. The content is the conditions under which the airbag will pop up, including "when there is a strong impact from the left and right of the vehicle within about 30 degrees, the front airbag will automatically start","when it collides with the guardrail during high-speed driving", etc. The circumstances in which the airbag does not deploy include "collision with a stopped vehicle of the same class at a speed of less than 50km/h" and "drilling under the cargo compartment of a truck, etc.".

However, Mr. Gao questioned the response of 4S and manufacturers, saying: "I hope Dongfeng Nissan manufacturers and Handan Nissan 4S stores can carry out more careful inspection and analysis of the car and provide detailed inspection reports. If the car does have quality problems, I hope Dongfeng Nissan can give me corresponding economic compensation." For this matter, there are relevant legal sources said: "In this case, if consumers do not agree with the manufacturer and 4S shop statement, you can invite third-party authorities to intervene in the identification, 4S shop and car manufacturers have the obligation to cooperate, and according to the identification results bear the corresponding legal responsibility." If the two sides fail to negotiate, the owner can complain to the Consumer Protection Association or file a lawsuit directly with the People's Court."

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