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Recently, many NIO owners reflected in the NIO APP group that after the seat adjustment and upgrade, the low back pain changed into ankle and knee pain. From the car quality network, we learned that there are still complaints about the three models of ES6, ES8 and EC6, and the main complaints are "body accessories and electrical seat failures and other suspected design defects."

A car owner said in the complaint network: the seat is C-shaped to open the head and cervical vertebrae is uncomfortable, while the waist support is unreasonable to set the top and back, resulting in the waist hanging. Hope the manufacturer can solve the seat design problem. In the expectation, the manufacturer brought a personalized upgrade and chose to upgrade the main driving angle. now the overall height of the seat is reduced by the manufacturer, the front of the cushion cannot support the thigh, the position of the throttle is too out, the right leg has been hidden while driving, the right leg is extremely uncomfortable, the shoulder is still not supported, the neck is still suspended, resulting in long-term driving leg pain, there are not a few cyclists with such symptoms. Now I have a pain in my back before I changed it and my leg hurts after I changed it. As a result, riders self-help to change the accelerator pedal of the organ, but only to cure the symptoms rather than the root cause, and the steering wheel and seats are not on the centerline. After the car machine upgrade 3.0, all kinds of card machine all kinds of black screen. There was an inexplicable noise in the chassis of the car body. I went to the delivery center and couldn't find a problem.

There are car owners said: after buying a car to drive uncomfortable, manufacturers provide personalized seat comfort adjustment, but still uncomfortable after adjustment. The specific problem is that the curved surface of the seat backrest does not fit the back, and the software and hardware are inconsistent, especially the position of the waist support is relatively hard, which is particularly uncomfortable when driving. After testing, there are no problems with other vehicles when driving. It is hoped that the manufacturers will work hard to revise the design and suggest the replacement of new seats for the sake of the car owners.

It is understood that as early as July, a large number of car owners reported on the complaint platform that there were problems such as "suspected seat design defects", "body accessories and electrical appliances", "poor ride comfort" and so on. Some car owners even posted the hospital CT inspection report, saying that they often had low back pain after buying a car, and had now detected a "lumbar disc bulge". In response to the problems of car owners, Xilai responded: this is not a design defect, the design of the seat is sports-oriented, but some users have more comfort needs and need to develop personalized plans. If the full set is upgraded, the car owner will have to pay a fee of 2800 yuan to 3000 yuan. Take the ES8 as an example, the seat basin angle adjustment: 200 yuan; the seat cushion adjustment: 200 yuan; the seat softening: the main driver 500 / co-driver 500 / second row 1000; the headrest adjustment: the main driver 200 / co-driver 200; the full set upgrade, the Lulai ES8 is 2800 yuan. Both the ES6 and the EC6 are 3000 yuan. Xilai Automobile said that in addition to cash, car owners can also exchange points. If the car owner has enough points, it is equivalent to a certain discount, or even a free upgrade. However, for the plan released by NIO, some car owners said that the vehicle should be upgraded free of charge. However, some car owners say that the charge is understandable. After all, not all car owners think that there is something wrong with the seats.

It is worth noting that it has been three months since the proposal was put forward, but there are still a large number of car owners online shouting pain in the "seat voice group" of APP. Some car owners reflect that they still feel uncomfortable after changing the seat, and the low back pain turns into ankle and knee pain, and the pain point has shifted. Many car owners have issued hospital CT inspection reports one after another, saying that they have detected "lumbar disc bulge." NIO has not yet responded to this matter, and we will continue to pay attention to the follow-up situation.

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